Ambulatory Patient Navigator I

St. Joseph's Health • Paterson, NJ

15h

About The Position

The Ambulatory Patient Navigator I supports coordinated, patient-centered care across the ambulatory Primary Care network. The role performs patient outreach, navigation, care coordination, and transitional care support activities. It supports Advanced Primary Care Management (APCM), Transitional Care Management (TCM), preventive care initiatives, chronic disease management, referral coordination, and care gap closure workflows intended to improve patient outcomes, continuity of care, quality performance, and patient experience. The navigator collaborates with providers, nursing, operations, and interdisciplinary teams to support value-based care initiatives and Patient-Centered Medical Home (PCMH) objectives.

Requirements

• High school diploma or equivalent required.
• Completion of a Medical Assistant Program or valid/active CMA certification, or active Emergency Medical Technician (EMT) certification.
• Strong communication and interpersonal skills.
• Strong organizational and customer service skills.
• Ability to manage multiple priorities in a fast-paced ambulatory environment.
• Ability to work collaboratively within interdisciplinary teams.

Nice To Haves

• Associate’s degree in Healthcare Administration, Public Health, or a related healthcare field.
• At least one year of experience working in healthcare, ambulatory outpatient practices, patient access, care coordination, EMS, or a related field.
• Experience working within an electronic medical record.
• Knowledge of ambulatory workflows, patient navigation, and value-based care initiatives.
• Bilingual abilities based on practice needs.

Responsibilities

• Support patient outreach, navigation, care coordination, and transitional care activities across the ambulatory Primary Care network.
• Support Advanced Primary Care Management (APCM) and Transitional Care Management (TCM).
• Support preventive care initiatives and chronic disease management.
• Coordinate referrals and support care gap closure workflows.
• Collaborate with providers, nursing, operations, and interdisciplinary teams to support value-based care initiatives and Patient-Centered Medical Home (PCMH) objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED