Ambulatory Patient Navigator I
About The Position
The Ambulatory Patient Navigator I supports coordinated, patient-centered care across the ambulatory Primary Care network through patient outreach, navigation, care coordination, and transitional care support. The role supports Advanced Primary Care Management (APCM), Transitional Care Management (TCM), preventive care initiatives, chronic disease management, referral coordination, and care gap closure workflows to improve patient outcomes, continuity of care, quality performance, and patient experience. The navigator collaborates with providers, nursing, operations, and interdisciplinary teams to support value-based care initiatives and Patient-Centered Medical Home (PCMH) objectives.
Requirements
- High school diploma or equivalent required.
- Completion of a Medical Assistant Program or valid/active CMA certification, or active Emergency Medical Technician (EMT) certification.
- Strong communication and interpersonal skills.
- Strong organizational and customer service skills.
- Ability to manage multiple priorities in a fast-paced ambulatory environment.
- Ability to work collaboratively within interdisciplinary teams.
Nice To Haves
- Associate’s degree in Healthcare Administration, Public Health, or a related healthcare field.
- At least one year of experience in healthcare, ambulatory outpatient practices, patient access, care coordination, EMS, or a related field.
- Experience working within an electronic medical record.
- Knowledge of ambulatory workflows, patient navigation, and value-based care initiatives.
- Bilingual abilities based on practice needs.
Responsibilities
- Conduct patient outreach, navigation, care coordination, and transitional care support across the ambulatory Primary Care network.
- Support Advanced Primary Care Management (APCM) and Transitional Care Management (TCM).
- Support preventive care initiatives and chronic disease management.
- Coordinate referrals and care gap closure workflows.
- Collaborate with providers, nursing, operations, and interdisciplinary teams to support value-based care initiatives and PCMH objectives.
Benefits
- Competitive salary
- Health, dental, prescription drug, and vision plans
- 403(b) retirement plan options with company match, subject to eligibility
- Health and wellness offerings
- Eligibility for Federal Student Loan Forgiveness as a nonprofit health system employee
- Paid time off and paid holidays
- Tuition reimbursement
- Employee Assistance Program
- Long-term disability
- Life insurance options
- Onsite day care program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
