Mobile Patient Navigator

UNC-Chapel Hill • Chapel Hill, NC

2d

About The Position

The Mobile Patient Navigator serves as a single point of contact for DDS and hygiene students, patients, and caregivers. The position provides resources and assistance for accessing clinical and supportive care services within the UNC Adams School of Dentistry and facilitates patient appointments, including appointments with laboratories, diagnostic areas, and specialty clinics.

The role manages chairside scheduling for pre-doctoral and hygiene clinics, responds to student and patient requests through the In-Basket internal messaging system and providers’ work queues, and prepares and distributes appointment information. The navigator also inputs and modifies EPIC templates, handles appointment-related calls and messages, communicates appointment details through EPIC, and supports payment collection and insurance eligibility verification.

The work schedule is Monday through Friday, 8:30 AM to 5:30 PM.

Responsibilities

• Serve as a single point of contact for DDS and hygiene students, patients, and caregivers.
• Provide resources and assistance for accessing clinical and supportive care services offered within the Adams School of Dentistry.
• Facilitate patient appointments, including appointments with laboratories, diagnostic areas, and specialty clinics.
• Schedule, cancel, modify, and reconcile appointments for pre-doctoral and hygiene clinics.
• Respond to student and patient requests through the In-Basket internal messaging system and providers’ work queue treatment plans.
• Update, prepare, and distribute appointment information to patients, students, and staff.
• Input EPIC templates for DDS providers and modify templates to reflect clinic closures and schedule changes.
• Screen incoming and outgoing appointment-related telephone calls and direct them to the appropriate staff or department.
• Check voicemail and respond to patient messages.
• Provide patients with appointment confirmations and necessary appointment details through EPIC, including time, date, location, and provider.
• Collect and validate payments and verify Medicaid and Delta Dental insurance eligibility.
• Validate authorized credit card acceptance and review checks for required information.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed