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Patient Navigator
RightSite Health • San Antonio, TX18h • $50,000
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Patient Navigator
RightSite Health•San Antonio, TX
•$50,000
About The Position
RightSite Health Navigators work alongside ER doctors and other navigators to support and guide non-emergency patients who have called 911 but do not need emergency-room care. Reporting to the Navigation Manager, the Navigator provides patient support through inbound and outbound video and telephone communications, responding empathetically to patients, solving problems, and handling inquiries. Patient health and satisfaction guide the role’s decisions and behaviors. RightSite Health helps people with non-emergency needs find an appropriate in-network provider outside the emergency room. Navigators coordinate patient episodes and connect patients with timely care. Support is provided from 6:00 a.m. to 10:00 p.m. CST, Monday through Friday, across three shifts: 5:30 a.m.–2:00 p.m., 9:30 a.m.–6:00 p.m., and 1:30 p.m.–10:00 p.m. Beginning July 1, the service will also operate on weekends, and this role requires weekend availability. The role is suited to someone who values helping people with physical and mental health needs and can work effectively in a fast-paced service center with moderate background noise. RightSite Health describes its culture as inclusive and supportive and emphasizes teamwork, integrity, customer focus, tenacity, ownership, and critical thinking.
Requirements
- Skills generally acquired through a combination of higher education and/or social services or medical-field experience, with 4+ years indicated.
- Desire to help people meet needs related to physical and mental health.
- Proficiency with browser-based applications, Google Drive, Excel, Word, and PowerPoint, and ability and desire to learn new and complex computer applications.
- Ability to thrive in a fast-paced service center with moderate noise levels.
- Weekend availability is required beginning July 1.
- Ability to connect with people in uncomfortable or stressful situations, adapt to changing information and environments, recognize and intervene in crises in a person-centered manner, work flexibly, solve problems collaboratively, and build productive relationships with stakeholders.
Nice To Haves
- Experience in case management, social work, health education, or patient navigation.
Responsibilities
- Coordinate incoming patient episodes to ensure patients with non-emergency conditions are assessed by a RightSite Health ER doctor.
- Find in-network, non-emergency providers and schedule round-trip, non-ambulance transportation for patients without reliable transportation.
- Conduct follow-up calls to confirm patients received necessary treatment, identify psychosocial needs, and connect patients with appropriate community resources.
- Accurately document patient activity in the RightSite Connect EMR system.
- Participate in ongoing patient communication training, apply new skills, and adjust patient and partner interactions in response to quality-assurance feedback.
Benefits
- Market-competitive healthcare coverage, including medical, dental, and vision.
- 401(k).
- Flexible PTO policy designed to support work-life balance.
- Supportive and inclusive work environment.
- Professional growth opportunities, including the ability to complete practicum and internship hours for Social Work and Counseling programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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Frequently Asked Questions
Common questions about Patient Navigator careers and jobs.
Based on current job postings on Teal, the average Patient Navigator salary in the US is approximately $60,000 per year, with a typical range of $37,000 to $100,000.
