New Patient Navigator

Flourish Research•Century City, CA

2d•Onsite

About The Position

Valkyrie Clinical Trials (VCT), a Flourish Research Company, is hiring a New Patient Navigator to support its Century City, California site. The position is onsite, non-exempt, and scheduled Monday through Friday for 40 hours per week. Compensation is $33 to $43 per hour, depending on experience. The New Patient Navigator is the first point of contact for patients referred to Valkyrie Clinical Trials and for the physician offices referring them. The Navigator manages the new-patient pathway from referral intake through Cycle 1 Day 1, including timely patient contact, consult scheduling, collection of medical records needed to assess trial fit, and handoff to the assigned Clinical Research Coordinator (CRC). The Navigator also serves as the day-to-day administrative contact for referring physicians and their staff, providing patient-status updates and supporting referral workflows. This role requires a working understanding of patients’ diagnoses, stages, treatment histories, and the site’s open protocols so the Navigator can identify relevant records and ensure they reach the Principal Investigator complete and on time. The Navigator does not determine eligibility. The role also provides white-glove support to patients and families by owning logistical issues—such as transportation, lodging, insurance questions, and records requests—until they are resolved or transferred to the appropriate person. Responsibility for the patient transfers to the CRC at Cycle 1 Day 1. This is an individual contributor role within Site Operations. It reports to the Director, Patient Navigation and works closely with the Medical Director, Principal Investigators, and clinical research team. Work must comply with Flourish Research SOPs and policies, HIPAA and patient privacy requirements, federal regulations, medical ethics, Good Clinical Practice, ICH guidelines, IRB requirements, sponsor protocol requirements, and the company’s core values, mission statement, and Employee Manual. Placement and progression are determined by the Proficiency Level Matrix included with the job description.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience working directly with patients, including referral coordination, patient navigation, or managing relationships with physician offices.
Proven organizational skills and strong attention to detail.
Strong time-management, communication, presentation, and interpersonal skills, both written and oral.
Ability to build trusted working relationships with physicians, office staff, and internal teams and maintain them through consistent follow-through.
Excellent computer skills, including Office 365 products.
Ability to work independently and professionally with urgency and self-motivation.
Demonstrated ability to collaborate and align with operations.
Demonstrated decision-making, critical-thinking, and problem-solving abilities.
Excellent project-management skills, including the ability to manage competing priorities and meet deadlines.
Strong work ethic and commitment to white-glove patient care.
Understanding of clinical research processes.
Knowledge of HIPAA and patient privacy requirements.
Ability to properly lift 35 pounds and occasionally more than 35 pounds.

Nice To Haves

Bilingual in English and Spanish, written and verbal.
Prior oncology experience and exposure to clinical research.
Working knowledge of medical terminology and oncology medical records, including pathology reports, imaging, and treatment history.

Responsibilities

Serve as the primary administrative contact for referring physicians and their office staff.
Acknowledge incoming referrals promptly and confirm the records and information needed to advance each patient.
Update referring physicians at key milestones, including consult scheduling, screening, enrollment, or screen failure; coordinate a smooth return to the referring physician’s care when a trial is not a fit.
Arrange calls or meetings between referring physicians and Valkyrie Principal Investigators or the Medical Director when clinical questions arise.
Maintain an up-to-date referral source directory with practice contacts, communication preferences, referral volume, and practice-specific records or order requirements.
Onboard new referring practices by establishing referral workflows, sharing referral forms and records requirements, and confirming contacts.
Keep referring offices informed about open trials and slot availability using approved materials; coordinate logistics for office visits, lunch-and-learns, and community events led by Site leadership.
Support community partnerships serving diverse populations by managing contact lists, scheduling, and outreach materials.
Log physician and community partner interactions and alert the Site Director to relationship concerns.
Contact new patients within established referral turnaround times and keep patients and families informed from referral intake through Cycle 1 Day 1.
Schedule and coordinate initial consultations, matching patients to providers based on diagnosis and open trials.
Collect and upload medical records before consultations, including pathology, imaging, labs, treatment history, and biomarker results; flag missing records to the clinical team.
Develop enough familiarity with each patient’s diagnosis, stage, and treatment history to recognize missing, inconsistent, or clinically significant information and promptly escalate concerns to the Principal Investigator or clinical team.
Address logistical barriers for patients and families, including transportation, lodging, travel, parking, and appointment conflicts, using site and sponsor resources.
Assist with scheduling during the screening period in coordination with the assigned CRC.
Complete a documented handoff to the assigned CRC at Cycle 1 Day 1, covering collected records, consent and screening status, insurance authorization status, unresolved logistics, and patient and family preferences.
Become proficient in the Electronic Medical Record (EMR) and Clinical Trial Management System (CTMS) and accurately enter and manage patient information.
Coordinate with Principal Investigators and the Clinical Research Team on slot availability and matching potential patients for screening.
Track referrals and referral sources, including time from referral to consult and from consult to enrollment, and use the data to provide regular updates to referring physicians and practice partners.
Support preparation and review of periodic reports for Site and Medical Directors.
Adapt to additional responsibilities as organizational needs evolve and leadership directs.
Represent Flourish Research professionally and courteously when interacting with staff, clients, and vendors.
Perform additional duties as assigned by management.