New Patient Navigator

Carolinas Center For Oral & Facial Surgery • Charlotte, NC

4h

About The Position

Join a dynamic, growing, fast-paced oral surgery practice whose team is dedicated to outstanding patient care and service. In this role, you will help ensure new patients understand the financial costs and treatment plans for upcoming appointments. You will serve as the point of contact for referrals and guide patients through the process from start to finish.

Requirements

• Associate degree in business or a related field, or a high school diploma and significant experience working in a medical or dental setting.
• At least 2 years of experience as a patient care or medical office coordinator, including patient scheduling, insurance verification, and billing and collections.
• Ability to access, input, and retrieve information using various computer programs, including Microsoft Office products.
• Comfort with and ability to quickly learn new software programs and electronic medical records (EMR).

Responsibilities

• Answer telephone inquiries, direct callers to appropriate personnel, or schedule new patient appointments.
• Contact patients regarding benefits, co-pays, and coverage information for outpatient procedures.
• Respond promptly to third-party payer requests for additional information.
• Coordinate benefit verification or self-pay payment options for new patients.
• Coordinate with the front desk to verify referrals and radiography.

Benefits

• 401(k) with matching contributions
• Eight paid holidays
• Generous PTO accrual starting immediately

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree