New Patient Navigator

Carolinas Center for Oral & Facial Surgery • Charlotte, NC

7d

About The Position

Join a dynamic, growing, fast-paced oral surgery practice as a New Patient Navigator. The role helps ensure new patients understand the financial costs and treatment plans for upcoming appointments, serves as the point of contact for referrals, and guides patients through the process from start to finish. The practice’s team includes oral and maxillofacial surgeons committed to providing outstanding patient care and service.

The position coordinates benefit verification and self-pay payment options for new patients, communicates coverage and cost information, and works with the front desk on referral and radiography verification. The practice offers exceptional benefits, a 401(k) with match, eight paid holidays, and PTO accrual beginning immediately.

Requirements

• Associate degree in business or a related field, or a high school diploma and significant experience working in a medical or dental setting.
• At least 2 years of experience as a patient care or medical office coordinator, including patient scheduling, insurance verification, and billing and collections.
• Ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products.
• Comfort with and ability to quickly learn new software programs and electronic medical record (EMR) systems.

Responsibilities

• Answer telephone calls by responding to inquiries, directing callers to appropriate personnel, or creating new-patient appointments.
• Contact patients regarding benefits, co-pays, and coverage information for outpatient procedures.
• Respond promptly to third-party payer requests for additional information.
• Coordinate benefit verification or self-pay payment options for new patients.
• Coordinate with the front desk to verify referrals and radiography.
• Guide new patients through the process and help ensure they understand costs and treatment plans for upcoming appointments.

Benefits

• 401(k) with employer match
• Eight paid holidays
• Generous paid time off accrual starting right away

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree