New Patient Navigator

Flourish Research•Los Angeles, CA

1d•$3,300 - $4,300•Onsite

About The Position

The New Patient Navigator is the primary point of contact for patients referred to Valkyrie Clinical Trials and for the physician offices that refer them. This individual manages the new-patient pathway from referral intake through Cycle 1 Day 1 by contacting patients promptly, arranging initial consultations, collecting medical records needed to evaluate trial fit, and completing a documented handoff to the assigned Clinical Research Coordinator (CRC). The Navigator also serves as the day-to-day administrative contact for referring physicians and their staff, providing updates and supporting effective referral workflows. This role requires understanding a patient's diagnosis, stage, and treatment history, as well as the site's open protocols, to identify relevant records and ensure they reach the Principal Investigator completely and on time. The Navigator does not determine eligibility. The position emphasizes attentive, white-glove support for patients and families, including taking ownership of logistical obstacles until they are resolved or transferred to the appropriate person. The same consistent follow-through is expected with referring physicians. This is an individual-contributor position within Site Operations. It reports to the Director, Patient Navigation and works closely with the Medical Director, Principal Investigators, and clinical research team. Responsibility for the patient transfers to the CRC at Cycle 1 Day 1. Work must follow Flourish Research SOPs and policies, HIPAA and patient privacy requirements, federal regulations, medical ethics, Good Clinical Practice, ICH guidelines, IRB requirements, sponsor protocol requirements, and the organization's core values, mission, and employee manual. The position is onsite at the Valkyrie Clinical Trials Century City, California site, Monday through Friday on a day shift, 40 hours per week. It is non-exempt, with compensation of $33 to $43 per hour depending on experience.

Requirements

Bachelor's degree or equivalent experience.
At least 5 years of experience working directly with patients, including referral coordination, patient navigation, or managing relationships with physician offices.
Proven organizational skills and strong attention to detail.
Strong time-management, communication, presentation, and interpersonal skills, both written and oral.
Ability to build and maintain trusted working relationships with physicians, office staff, and internal teams through consistent follow-through.
Excellent computer skills, including Office365 products.
Ability to work independently and professionally with urgency and self-motivation.
Ability to collaborate and align with operations.
Demonstrated decision-making, critical-thinking, and problem-solving abilities.
Project-management skills and ability to handle competing priorities and meet deadlines.
Strong work ethic and commitment to white-glove patient care.
Understanding of clinical research processes.
Knowledge of HIPAA and patient privacy requirements.

Nice To Haves

Bilingual in English and Spanish, written and verbal.
Prior oncology experience and exposure to clinical research.
Working knowledge of medical terminology and oncology medical records, including pathology reports, imaging, and treatment history.

Responsibilities

Serve as the main administrative contact for referring physicians and their office staff for referrals, questions, and patient status.
Acknowledge incoming referrals promptly and confirm the records and other information needed to advance each patient.
Update referring physicians at key milestones, including consultation scheduling, start of screening, enrollment, and screen failure; coordinate a smooth return to the referring physician's care when a trial is not a fit.
Arrange calls or meetings between referring physicians and Valkyrie Principal Investigators or the Medical Director when clinical questions arise.
Maintain an up-to-date referral source directory with practice contacts, communication preferences, referral volume, and practice-specific records or order requirements.
Onboard new referring practices after a partnership is established by Site or Medical leadership by setting up workflows, sharing forms and records requirements, and confirming contacts.
Keep referring offices informed about open trials and slot availability using approved materials, and coordinate logistics for leadership-led office visits, lunch-and-learns, and community events.
Support community partnerships serving diverse populations through contact-list management, scheduling, and outreach materials.
Log physician and community-partner interactions and flag relationship concerns to the Site Director.
Contact new patients within established referral turnaround times and keep patients and families informed from referral intake through Cycle 1 Day 1.
Schedule and coordinate initial consultations, matching patients to providers based on diagnosis and open trials.
Collect and upload medical records before consultations, including pathology, imaging, labs, treatment history, and biomarker results; flag missing records to the clinical team.
Develop working familiarity with each patient's diagnosis, stage, and treatment history to recognize missing, inconsistent, or clinically significant information and promptly escalate it to the Principal Investigator or clinical team.
Address logistical barriers for patients and families, including transportation, lodging, travel, parking, and appointment conflicts, using site and sponsor resources.
Assist with screening-period scheduling in coordination with the assigned CRC.
Complete a documented handoff to the assigned CRC at Cycle 1 Day 1, covering collected records, consent and screening status, insurance authorization status, outstanding logistics, and patient and family preferences.
Use the Electronic Medical Record (EMR) and Clinical Trial Management System (CTMS) proficiently to enter and manage patient information accurately.
Coordinate with Principal Investigators and the Clinical Research Team on slot availability and matching potential patients for screening.
Track referrals and referral sources, including time from referral to consultation and consultation to enrollment, and use the data to provide regular updates to referring physicians and practice partners.
Support the preparation and review of periodic reports for Site and Medical Directors.
Adapt to additional responsibilities as organizational needs evolve and as leadership directs.
Represent Flourish Research professionally and courteously in verbal and written communications and appearance when interacting with staff, clients, and vendors.
Perform additional duties as assigned by management.