Patient Care Navigator, Full Time, Day Shift

Adventist Health•Portland, OR

About The Position

The Patient Care Navigator acts as a patient advocate, guiding patients through the clinical care system and establishing contact with new patients and/or their family members or caregivers. The role understands clinical care options and directs patients to timely treatment and recovery services within the organization, at outside facilities, and in the community. It connects patients with community resources, healthcare, and support services, and supports physicians and the interdisciplinary team in facilitating care to enhance clinical outcomes and patient satisfaction. The navigator implements day-to-day care management interventions for identified clinic patients.

Requirements

Cardiopulmonary Resuscitation (CPR) certification or Basic Life Support (BLS) certification from an approved vendor per Adventist Health policy is required.
Basic Life Support (BLS) certification from an approved vendor per Adventist Health policy is required.

Nice To Haves

High school education, GED, or equivalent.
Bachelor’s degree or an equivalent combination of education and related experience.
Experience working with electronic medical records (EMR).
Licensed Vocational Nurse (LVN) licensure in the state of practice.

Responsibilities

Assist patients and families in identifying and accessing appropriate institutional and community resources.
Implement care interventions and follow-up to help ensure timely care, prevent delays, and support access to services and follow-up instructions from managing physicians.
Interact with other hospital departments to fulfill patient needs.
Assess patient clinical, emotional, and social needs initially and on an ongoing basis, and make appropriate care recommendations or referrals.
Facilitate timely completion and confidential reporting of diagnostic test results to patients and families, with interpretation, and to ordering clinicians by actively tracking ordered tests.
Collaborate with patients, families, and healthcare providers to provide care in a safe, healing, humane, and caring environment.
Provide learning opportunities and health information to patients, family members, and team members.
Document coordinator and patient interactions in electronic or hardcopy charts according to hospital standards.
Create reports from patient data, such as volumes and outcomes.
Monitor, analyze, and report clinical and operational key indicators to the clinic governing body and identify opportunities for performance improvement.
Perform other job-related duties as assigned.