Patient Care Navigator

Oula•Charlotte, NC

2d•Onsite

About The Position

Oula is hiring a Patient Care Navigator to coordinate maternity and gynecological care and serve as patients’ point of contact between visits. The navigator follows obstetric patients from their first visit through postpartum, ensuring tests, scans, referrals, and visits are completed on time. For gynecological patients, the navigator follows through on results, referrals, procedures, and positive pregnancy tests. The role works fully on site alongside midwives, OBs, medical assistants, and front-desk staff, with success measured by whether patients reach each next step in their care. The navigator does not provide medical advice, assess symptoms, or share or interpret results. Clinical questions and concerns are routed to the appropriate clinician using approved protocols. The position also provides medical assistant or front-desk coverage during planned absences. Oula provides comprehensive care before, during, and after pregnancy and currently serves patients through six clinics in three states. Its services include preconception and miscarriage care, pregnancy care, postpartum support, and gynecology.

Requirements

At least 2 years of experience as a medical assistant in an outpatient clinical setting; certification is preferred.
Ability to work fully on site.
Strong organization and follow-through across a large patient caseload.
Clear, warm communication with patients by phone, message, and in person.
Comfort working in an EMR and patient portal.

Nice To Haves

Current medical assistant certification, such as CCMA, CMA, or RMA; certification is required in states that require it.
OB/GYN or women's health experience.
Experience in patient navigation, care coordination, or referral management.

Responsibilities

Contact each new OB patient within two business days of the first visit to introduce yourself and confirm next steps.
Track patients on the caseload through each stage of pregnancy and ensure every checkpoint is complete.
Ensure tests, scans, and referrals are scheduled, completed, and returned to the provider.
Send hospital records ahead of delivery, capture delivery information, and book postpartum visits.
Hand patients off to ongoing GYN care when they graduate from pregnancy care.
Follow up on abnormal results and referrals until the visit, procedure, or report is complete.
Send procedure preparation instructions, confirm appointments, and rebook patients who miss appointments.
Read incoming patient portal messages, resolve administrative requests, and route clinical questions to a midwife, OB, or RN using approved protocols.
Contact patients who are lost to follow-up and clear that queue weekly.
Cover medical assistant or front-desk duties during planned absences.
Route clinical matters to the appropriate clinician; do not provide medical advice, assess symptoms, or share or interpret results.