Patient Care Navigator

IU Health•Indianapolis, IN

1d•Onsite

About The Position

IU Health is seeking a compassionate, team-oriented Patient Care Navigator to support patients through a care management program at Audiology – Riley Hospital in downtown Indianapolis. The navigator manages a patient caseload through in-person, telephone, and electronic communication; encourages program participation; and helps patients address self-care needs and achieve personal and clinical goals. This role works collaboratively with a multidisciplinary clinical care team and contributes to program evaluation and process improvement. The typical schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with no on-call or holiday work. As a condition of employment, new hires must receive required vaccinations, including influenza and COVID-19, unless an exemption is approved. New hires may submit proof of prior vaccination. The posting states that the COVID-19 vaccine was not required to begin employment, but team members were required to be fully vaccinated by September 1, 2021. IU Health is an equal opportunity employer that values diversity and inclusion. Reasonable accommodations are available for individuals with disabilities during the application and interview process, to perform essential job functions, and to access other employment benefits and privileges.

Requirements

High school diploma or equivalent.
Experience working with patients who have chronic and behavioral health needs.
Demonstrated experience working as part of a multidisciplinary clinical team.
Written and verbal communication skills.
Collaborative approach, strong attention to detail, and adaptability in fast-paced settings.
Microsoft computer skills.

Nice To Haves

Bachelor’s degree preferred.
MA, LPN, BSW, or Clinical Dietitian qualification with appropriate accreditation or licensure preferred.
Medical knowledge is a plus.

Responsibilities

Care for patients as part of a care management program and manage patient caseloads through in-person, telephone, and electronic communication.
Conduct outreach calls with patients and caregivers to encourage participation in the program.
Assist with patients’ self-care needs, including addressing language and cultural barriers and coaching patients toward personal and clinical goals.
Identify patients who may need intensive case management.
Support patients with scheduling provider visits, arranging transportation, and preparing office visit agendas.
Educate patients about preventative monitoring and caregivers about system response plans.
Help patients access community- and government-based service agencies, including potentially completing patient paperwork.
Document activities and reconcile patient information to support the clinical care team’s productivity.
Collaborate with the multidisciplinary clinical care team.
Administer program evaluations and conduct patient interviews.
Evaluate program processes and recommend improvements.