Patient Care Navigator - Sacramento

COPE Health Solutions•Sacramento, CA

7d•$22 - $25

About The Position

The Patient Care Navigator provides telephonic and field-based case management services to clients enrolled in the CALAIM Enhanced Care Management and Community Support Program. The navigator is the main point of contact for clients and builds relationships that help them stay engaged in medical care and adhere to medications. The role focuses on removing barriers to care by identifying resources, helping clients navigate health care services and systems, and promoting health. The navigator works closely with a Care Team that may include doctors, nurses, and other clinical staff to support positive health outcomes. The position is based in Sacramento, California, includes up to 40% local travel, and is scheduled full time. Some evening work may be required. The position is non-exempt and reports to the Program Manager; it has no direct reports.

Requirements

High school degree or equivalent; the posting specifies a minimum high school degree.
Strong understanding of cultural competency with the target population.
Commitment to the mission of care coordination.
Passionate, trustworthy, and empathetic approach when working with clients.
Ability to build relationships with clients, organization members, and health care providers.
Good communication and interpersonal skills, including the ability to speak concisely with clients and Care Team members.
Ability to organize confidential client material and track appointments.
Flexibility and adaptability in response to changing client and health care provider needs.
Interest in working with underserved and homeless populations.

Nice To Haves

Some college education.
Bilingual English/Spanish skills.
Computer literacy.

Responsibilities

Conduct telephonic and field-based outreach to engage clients in the care management program.
Establish close relationships with clients and serve as their point of contact.
Deliver weekly or monthly health education and promote client self-management.
Communicate with Care Team members, including Care Coordinators, Community Health Workers, primary care physicians, and other health care providers, to facilitate client care.
Observe, report, and assess client self-administration of medication.
Identify resources to help clients overcome barriers to care, including transportation, housing, and childcare arrangements.
Stay aware of current services offered by providers, including mental health, housing, and employment assistance.
Maintain strict confidentiality in accordance with agency policies.
When appropriate, meet clients after primary care physician appointments to review and update care plans with the Care Coordinator.
Meet with the Care Team to discuss client care issues and needs and facilitate client health care.
Document all client encounters and complete reporting requirements according to organization standards.
Track client information, schedules, files, and forms confidentially.
Track client attendance at medical appointments and navigation sessions, and initiate outreach and missed-appointment procedures as needed.
Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with supervisor approval.