Patient Navigator

Akumin • Plantation, FL

5d

About The Position

The Women's Health Patient Care Navigator serves as the primary point of contact for patients requiring follow-up after a screening mammogram or other breast imaging. As a key member of the women’s health program, the navigator helps ensure that patients receive timely, compassionate, and coordinated care from abnormal screening results through diagnostic resolution. The position is full-time and based at Akumin’s Plantation facility, with coverage across an estimated three to five imaging locations; coverage may shift based on patient workload.

Requirements

• High school diploma or equivalent experience.
• At least 2 years of experience in a healthcare setting, preferably in breast health or women’s health.
• Strong verbal and written communication skills and the ability to engage professionally with patients and physician offices.
• Excellent organizational skills and demonstrated ability to manage and prioritize a dynamic, high-volume workload.

Nice To Haves

• Associate degree or equivalent experience.
• Bilingual in English and Spanish.
• Experience with RIS, EMR, or practice management systems.
• Knowledge of MQSA lay letter requirements and/or breast imaging compliance standards.

Responsibilities

• Manage a daily worklist of BI-RADS 0 patients to ensure timely outreach and diagnostic imaging scheduling.
• Contact patients to communicate results, explain next steps, and schedule recommended follow-up appointments.
• Contact referring providers to obtain orders and/or missing prior imaging.
• Support enrollment in specialized care pathways by obtaining orders from referring physicians and helping patients schedule follow-up, including for BRCA mutations or strong family history, dense breasts, and BI-RADS 3 findings.
• Build trust and confidence with patients by explaining next steps clearly and compassionately.
• Maintain accurate, up-to-date documentation in the breast navigation tracking system, including follow-up status, contact attempts, and appointment outcomes.
• Track and report key performance indicators, including recall rates, diagnostic conversion, and follow-up completion rates.
• Identify process gaps and provide feedback to improve women’s health workflows and patient experience.

Benefits

• Competitive compensation
• Flexible scheduling
• Cross-training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED