Patient Care Navigator

IU Health • Indianapolis, IN

2d • Onsite

About The Position

The Patient Care Navigator supports patients enrolled in a care management program and manages caseloads through in-person, telephone, and electronic communication. The role encourages patient participation, helps patients address self-care needs and overcome language and cultural barriers, and coaches them toward personal and clinical goals. The navigator also helps patients access appropriate care and community resources, works closely with a multidisciplinary clinical care team, and contributes to program evaluation and improvement.

This position is located in Audiology at Riley Hospital in downtown Indianapolis. The typical schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with no on-call or holiday work.

Requirements

• High school diploma or equivalent.
• Experience working with patients who have chronic and behavioral health needs.
• Demonstrated experience working as part of a multidisciplinary clinical team.

Nice To Haves

• Bachelor's degree.
• MA, LPN, BSW, or Clinical Dietitian qualification with appropriate accreditation or licensure.
• Medical knowledge.
• Microsoft computer skills.
• Written and verbal communication skills.
• Collaborative approach.
• Strong attention to detail.
• Adaptability to fast-paced settings.

Responsibilities

• Manage patient caseloads through in-person, telephonic, and electronic communications as part of a care management program.
• Conduct outreach calls with patients and caregivers to encourage participation in the program.
• Assist patients with self-care needs, including addressing language and cultural barriers and coaching patients to meet personal and clinical goals.
• Identify patients who need intensive case management.
• Support patients with scheduling provider visits, arranging transportation, and preparing office visit agendas, including what to ask and what to expect.
• Educate patients about preventative monitoring and caregivers about system response plans.
• Help patients access community- and government-based service agencies, including potentially completing patient paperwork.
• Document activities and reconcile patient information to support the productivity of the clinical care team.
• Collaborate with the multidisciplinary clinical care team.
• Administer program evaluations and conduct patient interviews.
• Evaluate program processes and provide recommendations for improvement.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED