Patient Care Navigator
Indiana University Health System•Indianapolis, IN
•Onsite
About The Position
IU Health is seeking compassionate team members dedicated to supporting patients and their care teams. The Patient Care Navigator works in Audiology at Riley Hospital in downtown Indianapolis as part of a care management program. The role manages patient caseloads through in-person, telephone, and electronic communication; supports patient participation, self-care, and access to care and community resources; and collaborates with a multidisciplinary clinical care team. The schedule is Monday through Friday, typically 7:30 a.m. to 4:00 p.m., with no on-call duty or holidays.
Requirements
- High school diploma or equivalent required.
- Experience working with patients who have chronic and behavioral health needs.
- Demonstrated experience working as part of a multidisciplinary clinical team.
Nice To Haves
- Bachelor's degree preferred.
- MA, LPN, BSW, or Clinical Dietitian qualification and appropriate accreditation or licensure preferred.
- Medical knowledge is a plus.
- Microsoft computer skills.
- Written and verbal communication skills.
- Collaborative approach.
- Strong attention to detail.
- Adaptability in fast-paced settings.
Responsibilities
- Care for patients as part of a care management program.
- Manage patient caseloads through in-person, telephone, and electronic communications.
- Conduct outreach calls with patients and caregivers to encourage program participation.
- Assist patients with self-care needs, including addressing language and cultural barriers and coaching patients to meet personal and clinical goals.
- Identify patients who need intensive case management.
- Support patients in scheduling provider visits, arranging transportation, and preparing office visit agendas.
- Educate patients about preventative monitoring and caregivers about system response plans.
- Help patients access community- and government-based service agencies, including potentially completing patient paperwork.
- Document activities and reconcile patient information to support clinical care team productivity.
- Collaborate with the multidisciplinary clinical care team.
- Administer program evaluations and conduct patient interviews.
- Evaluate program processes and recommend improvements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
