Patient Navigator / Care Coordinator

Meta Care Inc•Rockford, IL

3d•$55,000 - $60,000•Onsite

About The Position

Meta Care, Inc. is hiring a full-time Patient Navigator / Care Coordinator for its Clergy Care program, serving priests throughout the Diocese of Rockford, Illinois. The role uses practical experience in a busy medical office or patient-care setting to advocate for priests, coordinate healthcare services, and build trusted relationships through personal contact. The position is employed and managed by Meta Care, Inc., and is not a clinical treatment role: it does not involve diagnosing, prescribing, or independently providing clinical treatment. No RN or LPN license is required. The role requires travel throughout the diocese for in-person visits and successful completion of required background checks and screenings. Annual salary is $55,000–$60,000.

Requirements

At least two years of hands-on experience in a busy physician practice, specialist office, outpatient clinic, patient navigation, or care coordination setting.
Familiarity with appointment scheduling, provider referrals, insurance verification, prior authorizations, and coordinating next steps for patients.
Excellent communication, organization, problem-solving, and follow-through; comfortable working independently.
Comfort with Microsoft Office, electronic health records or medical office systems, and learning a care-management platform.
Ability to travel throughout the Diocese of Rockford for in-person visits.
Commitment to serving in a manner consistent with Catholic Social Teaching and the Ethical and Religious Directives for Catholic Health Care Services.
Successful completion of required background checks and screenings.

Nice To Haves

Experience as a Medical Assistant (MA), Certified Nursing Assistant (CNA), practice coordinator, referral coordinator, patient navigator, medical office lead, or in a similar role is encouraged.

Responsibilities

Serve as the primary local point of contact for priests who need help navigating healthcare services.
Coordinate appointments, specialty referrals, testing, follow-up visits, and communications with provider practices.
Help members understand insurance requirements, prior authorization processes, medication access, and other logistical barriers; work with appropriate professionals when clinical or coverage decisions are required.
Support transitions after hospitalization, rehabilitation, or emergency department visits by coordinating next steps and needed services.
Make regular outreach calls and in-person visits at parishes, homes, hospitals, and other care settings.
Maintain trusted relationships with local practices and create a practical network of healthcare resources.
Clearly document member needs and completed follow-up; coordinate with Meta Care’s nurse care managers and specialty team as appropriate.
Respect each member’s privacy, dignity, and independence.