Patient Care Navigator, Full Time, Day Shift

Adventist Health•Portland, OR

2d•$23 - $35

About The Position

The Patient Care Navigator acts as a patient advocate and guides patients and their families or caregivers through the clinical care system. The navigator explains available care options and directs patients to appropriate services within Adventist Health, outside facilities, and the community to support timely treatment and recovery. The role connects patients with healthcare and support resources, assists physicians and the interdisciplinary team in facilitating care, and carries out day-to-day care management interventions for identified clinic patients. The position supports quality clinical outcomes and patient satisfaction. The navigator assesses patient needs, coordinates access to resources and follow-up, tracks diagnostic testing, communicates results, and provides health information and learning opportunities. The role documents interactions, creates reports from patient data, and monitors and reports clinical and operational indicators to the clinic governing body, identifying opportunities for performance improvement. Other job-related duties may be assigned.

Requirements

Cardiopulmonary Resuscitation (CPR) certification or Basic Life Support (BLS) certification from an approved vendor, as required by Adventist Health policy.
Basic Life Support (BLS) certification from an approved vendor, as required by Adventist Health policy.
Receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

High school education, GED, or equivalent.
Bachelor’s degree or an equivalent combination of education and related experience.
Experience working with electronic medical records (EMR).
Licensed Vocational Nurse (LVN) licensure in the state of practice.

Responsibilities

Assist patients and families in identifying and accessing appropriate institutional and community resources.
Implement care interventions and follow-up to support timely care, prevent delays, and ensure access to services and physician follow-up instructions.
Interact with other hospital departments to fulfill patient needs.
Conduct initial and ongoing assessments of clinical, emotional, and social needs, and make appropriate care recommendations or referrals.
Track ordered diagnostic tests and facilitate timely completion and confidential reporting of results to patients, families, and ordering clinicians, including interpretation.
Collaborate with patients, families, and healthcare providers to provide care in a safe, healing, humane, and caring environment.
Provide learning opportunities and health information to patients, families, and team members.
Document coordinator and patient interactions in electronic or hardcopy charts according to hospital standards.
Create reports from patient data, such as volumes and outcomes.
Monitor, analyze, and report clinical and operational key indicators to the clinic governing body, and identify performance-improvement opportunities.
Perform other job-related duties as assigned.