Patient Navigator

Pinnacle Fertility•Dearborn, MI

2d•Onsite

About The Position

Pinnacle Fertility is seeking a Patient Navigator to join its team at Pinnacle Fertility - Michigan in Dearborn, Michigan. The Patient Navigator is an integral part of the fertility patient’s journey, working closely with a multidisciplinary team to provide compassionate, personalized care. This is a full-time, on-site role scheduled Monday through Friday, with some holidays required and rotating after-hours call coverage. The Patient Navigator serves as a primary point of contact for patients, guiding them through treatment and coordinating appointments, tests, referrals, and follow-up care. The role also supports patients in understanding medical care, insurance coverage, and financial resources; maintains accurate electronic medical records; provides education and emotional support; and advocates for patients throughout their care. Compensation is $22.00–$26.00 per hour, with final offers based on experience, skills, and qualifications.

Requirements

High school diploma required.
At least 2 years of experience in customer service, patient navigation, case management, or a related healthcare role.
Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
Excellent communication, organizational, and problem-solving skills.
Proficiency with electronic medical records (EMR) and other healthcare software.

Nice To Haves

Bachelor’s degree.
Bilingual skills.

Responsibilities

Serve as the primary point of contact for patients, guiding them through treatment plans and educating them about procedures, testing, and follow-up care.
Coordinate and schedule patient appointments, tests, and referrals to support continuity of care.
Help patients understand their medical care, insurance coverage, and available financial resources.
Communicate with healthcare providers, clinical staff, and administrative teams to coordinate patient care.
Maintain accurate, up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
Provide emotional support and resources to patients and families, addressing concerns and barriers to care.
Participate in team meetings, case conferences, and quality improvement initiatives.
Educate patients on treatment protocols, self-care strategies, and medication usage.
Track patient progress, follow up on missed appointments, and support compliance with treatment plans.
Advocate for patients and help resolve issues or barriers to care.
Assist with after-hours call coverage on a rotating schedule.
Perform other duties and projects as assigned.