Patient Nurse Navigator

Advocate Health•Charlotte, NC

3d•$41 - $62

About The Position

The Patient Nurse Navigator provides education, psychosocial support, and resources to newly diagnosed patients and their families based on each patient's disease. The role educates patients and families about diagnoses, diagnostic work-ups, treatments, support services, financial issues, community resources, survivorship, and follow-up, and serves as a liaison between patients, families, and departments. The navigator coordinates referrals, exams, procedures, appointments, and continuity of care, including care and follow-up for patients returning to their communities. The position contacts every newly diagnosed patient, assesses emotional and social needs and barriers to care, and connects patients with appropriate resources. It also identifies barriers affecting timely care, conducts service recovery as needed, and is responsible for patient satisfaction.

Requirements

BSN degree required.
Current licensure to practice as a Registered Nurse in the state in which the employee works.
Certification in the appropriate specialized field required within two years of being in the position.
Excellent communication skills required.

Nice To Haves

MSN preferred.

Responsibilities

Provide language-specific education, psychosocial support, and disease-specific resources to newly diagnosed patients and their families, and coordinate referrals for needed services.
Educate new and existing patients and families about diagnoses, work-ups, treatments including surgery and therapy, support services, financial issues, community resources, survivorship, and follow-up.
Serve as a liaison between patients and families and departments.
Coordinate new patient referrals, scheduling of exams, procedures, and appointments, and identify potential gaps in care.
Coordinate care for patients returning to their communities for treatment and follow-up.
Contact every newly diagnosed patient at the time of diagnosis.
Assess new patients for emotional and social needs and barriers to care, including health insurance and transportation, and refer them to appropriate resources.
Identify trends in barriers to timely patient care and conduct service recovery as needed.
Be responsible for patient satisfaction.