HIM Patient Information Navigator
About The Position
The Patient Information Navigator provides technical coordination and support for patients, internal and external providers, healthcare entities, and payers who require access to protected health information. The role assists with education and use of the Main Line Health System Patient Website and Portal and requires knowledge of applicable state and federal laws and regulatory guidelines for Release of Information (ROI). The navigator provides respectful, considerate service focused on each patient’s health information needs and maintains a positive image of the Health Information Management Department and Main Line Health System through direct customer service and professional interpersonal relationships.
Requirements
- Approved Medical Terminology.
- Associate’s Degree in HIM, Health Information Technology, or Analytics, or equivalent progress toward a baccalaureate degree.
- Basic to intermediate proficiency in Microsoft Excel.
- Working knowledge of personal computers, keyboarding, interfaces, SQL, and HL7.
- Aptitude for data-flow concepts to effectively troubleshoot technical issues.
- Abstract problem-solving and critical-thinking skills, with exceptional organization and prioritization skills.
Nice To Haves
- Two years of work experience in Health Information Management (HIM).
- Release of Information (ROI) experience.
- Experience with EPIC or other electronic health record management software.
- AHIMA certification as a Registered Health Information Technician (RHIT) or Registered Health Information professional.
- AHIMA credentials pertinent to Privacy, Security, and Release of Information.
Responsibilities
- Provide technical coordination and support to patients, providers, healthcare entities, and payers requiring access to protected health information.
- Assist with education and use of the Main Line Health System Patient Website and Portal.
- Apply knowledge of state and federal laws and applicable regulatory guidelines for Release of Information.
- Provide respectful, considerate customer service focused on individual patient health information needs.
- Perform duties and maintain interpersonal relationships in a manner consistent with a positive image of the Health Information Management Department and Main Line Health System.
Benefits
- Tuition reimbursement of up to $6,000 per year, based on full-time or part-time status.
- Up to 120 hours of paid time off per year, based on full-time or part-time status.
- Employee discounts for various activities, services, and vendors.
- Free employee parking.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
