Health Information Manager (HIM)

Feather River Tribal Health, Inc. • Oroville, CA

6h • $35 - $36

About The Position

The Health Information Manager is a multi-faceted position requiring expertise in a variety of areas within Health Information. Under the direction of the Health Information Director, the role assists with management and day-to-day operations of the Health Information Department, ensuring consistency with FRTH policies and procedures, accreditation standards, regulatory requirements, and health care system requirements.

The position supports department productivity, accuracy, compliance, customer service, and timely handling of records and information requests. It reviews and maintains patient health data in electronic systems, coordinates record deficiencies and signatures with providers and clinical staff, and assists with staff assignments, training, supervision, and cross-training. The employee maintains patient confidentiality and adapts to evolving electronic health information functions.

The role requires a high school diploma or equivalent, five years of experience in clinical software and applications support in the healthcare industry, at least four years of workable medical record knowledge as it applies to EHR software packages, and three years of experience working with ROIs and health record subpoenas. NextGen experience is preferred. The position involves regular computer and office equipment use, physical demands including lifting up to 25 pounds, and exposure to odors, airborne particles, body fluids, and viruses. The work may be physically and emotionally challenging and involves a high degree of stress.

Hourly compensation is $35.00–$36.41, depending on experience. Benefits include employer-paid medical coverage, employee-only dental and vision coverage, a 401(k) plan with a 4% employer match, employer-paid life insurance for full-time employees, accruing vacation, 14 paid holidays, and loan repayment assistance. FRTH is a drug- and alcohol-free workplace and requires drug testing at hire and upon reasonable suspicion after hire.

Requirements

• High school diploma or equivalent.
• Five years of experience in clinical software and applications support in the healthcare industry.
• At least four years of workable medical record knowledge as it applies to EHR software packages.
• Three years of experience working with Release of Information (ROI) requests and health record subpoenas.
• Working knowledge of computer systems.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with the public and staff in person and by telephone.
• Ability to work independently on a variety of tasks.
• Ability to meet deadlines and complete assigned projects in a timely, efficient manner.
• Ability to maintain a professional attitude and appearance.
• Awareness, sensitivity, and appreciation of Native American culture, traditions, customs, and socioeconomic needs.
• Knowledge of medical terminology and medical office procedures.
• Pleasant personality and positive attitude and manner.
• Ability to operate computers and office equipment sufficiently to perform job duties.
• Ability to work under stressful conditions and time constraints.
• Knowledge of modern office equipment, including POS, copier, fax, computer, and Internet.
• Ability to arrive promptly and attend work regularly.
• Ability to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk and hear within normal range.
• Ability to stand, walk, sit, climb, or balance, and use taste and smell senses.
• Ability to regularly lift and/or move up to 25 pounds.
• Vision abilities including close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
• Ability to manage time constraints and emotional stress and tolerate exposure to body fluids and viruses.
• Compliance with FRTH drug-free workplace policies and applicable federal laws; drug testing is required at hire and upon reasonable suspicion after hire.

Nice To Haves

• NextGen experience is preferred.

Responsibilities

• Ensure Health Information staff follow FRTH policies and procedures, accreditation standards, regulatory agency requirements, and health care system requirements.
• Work with the Health Information Director on subpoenas and requests for information to ensure timely completion.
• Assist in monitoring department processes, workflow, productivity, staff performance, and work accuracy.
• Support internal departments and staff by responding to and resolving issues and concerns, while maintaining compliant communications with internal, external, and community associates.
• Plan, organize, and assign work duties as needed; support the team in meeting goals and deadlines; and train new department staff.
• Ensure targets are met for chart completion, physician and clinical signatures, document turnaround, and visit closures.
• Provide customer service to patients and FRTH staff requesting information from Health Information.
• Review patient records for timeliness, completeness, accuracy, and appropriateness of health data, and input missing data as appropriate.
• Communicate record deficiencies to providers and clinical staff, maintain a communication log, and ensure deficiencies are corrected.
• Enter patient health data accurately in the Electronic Health Record and assist with scanning when needed.
• Route documents to the appropriate clinician’s electronic desktop for signature as required.
• Answer departmental phone calls within three rings and address voice mails in a timely manner.
• Meet or exceed productivity and accuracy standards.
• Maintain organization of patient health data in electronic systems and route health record requests to the Release of Information Associate.
• Maintain complete confidentiality of patient medical information.
• Follow up on aged consults according to policy guidelines.
• Assist with uploading transcription into the EHR.
• Attend trainings, meetings, and conferences required by the department and agency.
• Participate in organizational quality improvement activities to integrate EHR use into organizational systems.
• Serve as supervisor under the Health Information Director as required.
• Learn and implement evolving electronic health information functions.
• Assist with other departmental duties as needed and cross-train or cover other department positions as necessary.
• Work with the supervisor to establish measurable goals and objectives and participate in monitoring and performance review of those measures.

Benefits

• Employer-paid medical coverage starting the month after hire for Self, Self + One, and Self + Family tiers.
• 100% employer-paid dental and vision coverage for employee-only coverage; additional family coverage is available at a competitive rate.
• 401(k) plan available immediately upon hire with a 4% employer match.
• Employer-paid $20,000 life insurance policy for full-time employees, with options to purchase additional coverage.
• Vacation begins accruing on the first day, up to 80 hours annually.
• 14 paid holidays.
• Loan repayment assistance available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED