Patient Navigator

Mass General Brigham•Boston, MA

4d•$23 - $33•Hybrid

About The Position

The Patient Navigator works with patients, families, and healthcare providers to support a seamless, patient-centered experience at the Mass General Brigham Cancer Institute. The role helps patients navigate the healthcare system, coordinates resources, and provides support intended to improve patient outcomes. The Patient Navigator leads and participates in intake for new patients and provides case management services, including financial assessments, scheduling, and medical-records coordination. The position advocates for patients and families, serves as a liaison among patients, providers, and other stakeholders, and collaborates with the interdisciplinary healthcare team to coordinate care, appointments, and follow-up plans. It also helps patients understand and adhere to care plans, educates patients and families about conditions, treatment options, and self-care, and connects them with healthcare and community resources. Accurate and detailed documentation of interactions, care plans, and referrals is required, including timely documentation in the electronic medical record.

Requirements

Bachelor's degree required; the role can accept experience in lieu of a degree.
Strong knowledge of healthcare resources, community services, and patient advocacy.
Excellent communication and interpersonal skills.
Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
Strong organizational and time-management skills.
Familiarity with electronic health records and case-management software.

Responsibilities

Lead and participate in intake for new patients, helping them navigate their entry into the Mass General Brigham Cancer Institute.
Provide case management services, including financial assessments, scheduling, and medical-records coordination.
Advocate for patients and families and ensure their needs and preferences are considered in care planning.
Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
Collaborate with the interdisciplinary healthcare team to coordinate care services, appointments, and follow-up plans.
Assist patients in understanding and adhering to care plans.
Identify and connect patients with healthcare and community resources, including support groups, financial assistance programs, and transportation services.
Educate patients and families about medical conditions, treatment options, and self-care strategies.
Help patients become informed and empowered participants in healthcare decisions.
Maintain accurate, detailed, and timely documentation of patient interactions, care plans, and resource referrals in the electronic medical record.