Operations Supervisor Jobs

About The Position

Requirements

• At least 2 years of previous work history or education.
• Lift Operations experience.
• High school diploma or GED.
• Maintain a professional, well-groomed appearance.
• Strong communication skills and the ability to train, coach, discipline, and praise employees.
• Ability to work independently with minimal supervision, think quickly, and make sound decisions.
• Ability to handle conflict and difficult situations in a busy environment.
• Ability to operate various hand tools, snow blowers, and snowmobiles.
• Valid driver’s license and ability to meet insurability standards.
• Ability to problem-solve effectively and maintain positive relationships with guests, staff, management, subordinates, and coworkers.
• Ability to consistently model the company’s Service Excellence standards.
• Must be at least 18 years old.
• Ability to climb and work above ground, work outdoors in all types of weather, shovel/rake/scoop/sweep snow, stand for long periods, perform the twisting motion required to load chairs and gondola cabins, and lift 30 pounds.
• Regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

Nice To Haves

• Previous supervisory experience.
• Previous experience with risk management or safety.

Responsibilities

• Supervise assigned crew members, including interviewing, training, coaching, disciplining, documenting performance, and terminating employees.
• Complete daily pre-operational inspections and ensure safe and proper operation of assigned lift(s).
• Promote personal, employee, and guest safety.
• Coach crew members on providing superior guest service.
• Maintain ticket security and mitigate ticketing problems.
• Complete paperwork, including log sheets, incident reports, and employee performance documentation.
• Develop strong working relationships with other departments.
• Ensure understanding of and compliance with company policies, procedures, and regulatory requirements.
• Perform other duties as assigned.

Benefits

• Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer; free IKON Pass for eligible employees.
• Discounted skiing and riding for friends and family of eligible employees.
• Vacation and sick time policies for eligible employees.
• Discounts on outdoor gear, apparel, rental cars, and other items.
• Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, and FSAs for Year Round, Flex Year Round, and Season-to-Season employees.
• Apex-MEC plan available to seasonal employees without an offer of major medical coverage, including preventive visits, urgent care, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health services.
• 401(k) plan with company match.
• Discounted tuition through a partner online university.
• Paid parental leave of up to 6 weeks for eligible employees.
• Free regional bus pass.