Operations Supervisor

CVS Health • Los Angeles, CA

9d

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance, while building consumer loyalty through excellent customer service. When a manager is not onsite, the Operations Supervisor leads the store and supervisory staff, keeps store operations running smoothly, and ensures all opening and closing procedures are completed.

The role supervises store crew activities, communicates with management and colleagues, assists customers and handles customer relations issues in accordance with company policy. It also supports merchandise pricing, stocking, weekly and seasonal displays, signage, inventory, and off-shelf merchandise maintenance.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent (preferred but not required).

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning and execution of off-shelf merchandise displays and maintenance.
• Lead store and supervisory staff when a manager is not onsite, ensure smooth store operations, and complete opening and closing procedures.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed