Cage Operations Supervisor - On Call Position

Bally's Chicago • Lincoln, RI

9d

About The Position

The Cage Operations Supervisor ensures compliance with regulatory policies and procedures to safeguard company assets. The role oversees the training, counseling, and supervision of direct reports and promotes superior customer service. It also supports cage operations by maintaining cash inventory, overseeing equipment and work areas, handling cash-related transactions, and completing shift reporting and system entries.

Requirements

• At least two years of supervisory and coin/currency-handling experience.
• Knowledge of 10-key operation and balancing.
• Ability to communicate clearly and in a friendly manner with the public, and to read, write, speak, and understand English.
• Strong numerical aptitude and computer literacy.
• Ability to work various shifts and flexible hours.

Nice To Haves

• Managerial or supervisory experience preferred.

Responsibilities

• Ensure prompt distribution of funds to appropriate cages and cashiers.
• Maintain accurate cash inventory.
• Assist the Shift Manager with developing and implementing company and departmental policies and procedures.
• Oversee and supervise MCB Banker and Impressment personnel.
• Collect shortages from and to cashiers.
• Train employees on policies and procedures and basic machinery, including currency counters and calculators.
• Issue memos and record REI memos in the appropriate log.
• Oversee and organize cage work areas and ensure supplies are readily available.
• Ensure all cashiers attend mandatory meetings and training.
• Promote guest relations through prompt, courteous, and efficient service; handle internal and external guest disputes.
• Make and log cashier replacements in compliance with the Union Contract.
• Ensure equipment is in good working condition and contact appropriate vendors for service when needed.
• Facilitate cashier increases, decreases, and even exchanges.
• Troubleshoot SRUs and keep them operational as much as possible.
• Balance the Supervisor safe and transport monies and negotiables to and from the VLT Count Room at the beginning and end of the shift.
• Complete the Daily Shift Report.
• Enter cashier cash data into the GUI System and MCB Closeout System.
• Maintain the security of Supervisor keys.

Benefits

• Competitive salary with annual performance reviews.
• Comprehensive health coverage including medical, dental, and vision.
• 401(k) with company match.
• Access Perks and childcare discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed