Cage Supervisor

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

1d•Onsite

About The Position

The Cage Supervisor is responsible for Cage operations, equipment, and staff during assigned shifts, with an emphasis on protecting funds, maintaining accountability, and operating efficiently. The role oversees Cage Cashiers and Main Bankers, ensures compliance with applicable laws, gaming regulations, and company policies, and supports high standards of guest service. The supervisor verifies Cage transactions in computerized systems, protects company assets, investigates variances, completes end-of-gaming-day Cage inventory, and maintains accurate department records and reports. The role monitors staff performance and compliance with internal controls and government regulations, maintains knowledge of Cage controls and software, and oversees staffing, scheduling, training, performance reviews, and other team-management activities. The position also supports required currency transaction and anti-money-laundering reporting, including MTL, MIL, CTR, and SAR records as needed. The position requires a high school diploma or GED and either two years of supervisory experience or at least two years of equivalent Cage cashier or banker experience. An associate's degree in Accounting, Business Administration, or another two-year college program is preferred. The employee must be able to handle and secure large sums of cash, meet the physical and work-environment demands of the role, and obtain and maintain a KTTT Gaming Commission License.

Requirements

High school diploma or GED.
Two years of supervisory experience, or at least two years of equivalent experience in Cage cashier or banker duties.
Ability and experience handling and securing large sums of cash.
Detail-oriented, accurate, highly organized, self-motivated, and able to demonstrate initiative.
Ability to build a positive Cage culture, meet and exceed guest-service standards, and provide leadership, coaching, and development to the team.
Ability to adapt quickly to changing priorities and organize, prioritize, and complete multiple tasks simultaneously.
Intermediate knowledge of standard office equipment, including a 10-key calculator and Microsoft Office programs.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision and maintain effective relationships with management and staff.
Ability to work under pressure in a fast-paced, stressful environment, meet multiple deadlines, and multitask.
Strong critical-thinking, analytical, and guest-service skills; positive attitude; and strong organizational and leadership qualities.
Ability to perform arithmetic using addition, subtraction, multiplication, and division.
Ability to define problems, collect data, establish facts, and draw conclusions; understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varied social and cultural backgrounds and with coworkers at all levels.
Ability to work effectively with others and demonstrate leadership and team-building skills with empathy and enthusiasm.
Ability to maintain confidentiality and comply with established Casino guest-service programs.
Ability to stand, sit, walk, push, pull, bend for extended periods, reach with hands and arms, and talk and listen regularly.
Ability to concentrate for prolonged periods and communicate effectively in person or using telecommunications equipment.
Close, distance, and peripheral vision and depth perception.
Hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
Ability to frequently lift and/or move up to 50 pounds.
Ability to obtain and retain a KTTT Gaming Commission License, including successful completion of the required background check, and keep required documents current and valid.
Authorization to work in the United States.
At least 18 years of age.
Reliable transportation to commute to and from work.
Compliance with the KLEC handbook, internal policies and procedures, and gaming regulations.

Nice To Haves

Associate's degree in Accounting, Business Administration, or another two-year degree from a college or university.
Spanish or other language skills.

Responsibilities

Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
Provide high standards of guest service by listening and responding to guest and team member concerns and questions.
Maintain adequate staffing levels to meet operational tasks and guest needs.
Maintain department records and reports.
Supervise day-to-day team member activities, including performance reviews, recognition, discipline, time and attendance, scheduling, shift selection, training, planning and assigning work, directing work, and resolving complaints and issues.
Protect company assets by verifying Cage transactions recorded in computerized systems.
Investigate variances and complete Cage inventory accurately and promptly at the end of each gaming day.
Maintain thorough knowledge of Cage operation controls and software, including updates.
Monitor staff performance and ensure compliance with internal controls and applicable government regulations.
Verify Cage transactions in the Cage accounting system and software to support efficient operations and the security and integrity of cash and cash equivalents.
Assist management with team meetings about policy and procedure changes, promotions, events, staff issues, and teamwork.
Perform Cage Cashier or Main Banker duties as needed.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain the security of confidential information.
Attend and satisfactorily complete assigned training.
Monitor compliance with Federal currency transaction reporting, Title 31, IRS Currency Transaction Report, and property Anti-Money Laundering requirements.
Maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.