Cage Shift Supervisor

Seneca Gaming Corporation•Salamanca, NY

8d•Onsite

About The Position

The Cage Shift Supervisor assists with overseeing the day-to-day operations of the Cage Department and provides excellent guest service. The role performs all duties in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The supervisor performs cage cashier duties, supervises Cage Cashiers during assigned shifts, supports staff training and performance management, monitors departmental operations and inventory, and assists with cage accountability. The position operates on a 24-hour schedule. The work environment is usually moderately loud and can be loud on the casino floor; smoking is permitted. The position may involve loud noises, bright and flashing lights, and cigarette or cigar smoke. The stated starting salary is $19.84, with compensation negotiable based on experience and education.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Two years of successful experience being responsible for large sums of money and/or one year of successful casino cage cashier experience, or an equivalent combination, required.
Effective math skills required; applicants may be required to pass an SGC-administered math skills test.
Ability to operate office equipment, including a 10-key adding machine, personal computer, telephone, and multifunction photocopier.
Excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, team members, and guests.
Ability to interact effectively with guests and team members.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to stand, walk, and move through all areas of the casino.
Ability to continuously bend or stoop, squat, balance, kneel, lift, and push or pull.
Ability to continuously carry up to 25 pounds and lift up to 50 pounds.
Ability to occasionally climb heights and reach above shoulder level.
Ability to occasionally push carts weighing up to 100 pounds.
Ability to maintain physical stamina and a proper mental attitude while working under pressure in a fast-paced casino environment and dealing effectively with guests, management, team members, and members of the business community.

Nice To Haves

Two years of successful supervisory experience preferred.
Six months of experience in all cage banks preferred.
One year of previous customer service experience preferred.

Responsibilities

Perform cage cashier duties.
Complete required Cage forms and reports.
Directly supervise Cage Cashiers during assigned shifts.
Ensure Cage Staff provide quality customer service to casino guests.
Provide training; administer performance evaluations; review requests for vacation, personal time, and leaves of absence; and provide coaching or corrective action as needed or requested.
Create, maintain, or assist with reports to the Cage Manager concerning schedule changes, team member changes, and related matters.
Monitor and evaluate existing and potential problem areas and present solutions.
Assist with verifying cage accountability as needed or required.
Authorize casino checks.
Maintain accountability for assigned keys and key inventories.
Monitor and maintain departmental inventory of working currency, coin, forms, and equipment, including radios, coin counters, coin wrappers, currency counters, computer systems, printers, and calculators.
Assess equipment problems, determine when repairs are needed, and coordinate service efforts.
Participate in assigned continuous improvement teams and contribute information and solutions to improve the department and organization.
Maintain a current understanding of information-security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with information-security policies and procedures.
Maintain the confidentiality of all gaming records.
Provide exceptional guest service and communicate pleasantly, professionally, and in a friendly manner; maintain a professional work environment with coworkers and other team members.
Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
Complete required SGC training programs within specified guidelines from the commencement of employment.
Attend necessary meetings.
Perform other duties as assigned; duties and expectations may change as needed.