Cage Vault Supervisor

Island Resort & Casino•Harris, MI

About The Position

The Cage Vault Supervisor oversees cage and vault operations, provides customer service, and assists and supervises tellers. The role is responsible for accurate counts and balances of cash, chips, tickets, coin, and other funds; distributing money and supplies to departments and staff; processing payouts, exchanges, deposits, and reports; and maintaining required records and paperwork. The supervisor also addresses customer and teller concerns, supports equipment operations, and completes teller performance reviews.

Responsibilities

Provide superior customer service to internal and external customers and address teller and customer concerns.
Assist and supervise tellers as needed; complete probationary and annual teller reviews and verify sign-in times when needed.
Perform vault inventory and count and balance the vault at the end of each supervisor’s shift.
Count cards and dice and distribute them to the Floor Manager; distribute and record keys and wallets issued to slot technicians.
Make money fills for departments such as Bingo, Poker, and petty cash, and complete teller-window exchanges to keep tills filled.
Count POS amounts and tips, verify them when needed, credit them to the vault at shift end, and total POS and tip record sheets.
Count tournament money, prepare envelopes for winners, send chips to appropriate tables, complete credits, and verify poker fills at closing.
Print table-closing inventory reports; record pit stiff sheets; and maintain the Title 31 transaction sheet.
Pay jackpots, re-add jackpot slips for accuracy, and verify W2G and foreign taxable (1042S) information on an MTL, including copies and Title 31 records.
Exchange redemption-window chips, checks, jackpots, and slot-ticket money for vault cash; supply the redemption window and ticket redemption machine with currency and coin; and balance the redemption window daily.
Distribute slot tickets to attendants, pull ticket redemption machine tickets to balance funds, and pull money from RBGs as needed.
Maintain ticket redemption machines and RBGs during breakdowns and assist customers with shortages; fill and balance ATMs as needed.
Count cashiers at shift end and complete daily time sheets.
Run count-team money from bill acceptors and tables, verify count-team coin, and complete accounting paperwork; accept emergency coin and bill-acceptor drops from slots and security when the count team is absent.
Process weekly deposits and record daily tip deposits in the vault book.
Handle customer-requested safety deposit boxes and explain what customers should do with forgotten slot tickets.
Count full reload bags and repack the vault to impressed amounts; count chips exchanged accurately.
Verify the 4K till, handle Bad Beat payouts, and cash entertainment checks when necessary.