Vault Supervisor

Empyreal Logistics•Englewood, CO

About The Position

The Vault Supervisor oversees day-to-day vault operations in alignment with Empyreal’s goals, customer expectations, regulatory requirements, and security protocols. The role provides supervision and guidance to teller personnel, ensures accurate and efficient handling of currency and records, and promotes the company’s vision, values, and culture. The supervisor may travel within the district to support new locations, train employees, cover for others, and complete other assignments.

Requirements

Bachelor’s degree or equivalent work experience.
Ability to work 50 to 55 hours per week as needed.
Knowledge of, or ability to use, bank software and systems.
Exceptional problem-solving and management skills.
Excellent interpersonal skills and a positive, collaborative attitude.
Excellent observation skills and attention to detail.
Strong recall and retention of information.
Ability to maintain strict confidentiality.
Ability to work under pressure dictated by event schedules and project timetables.
Ability to read, understand, and interpret written and verbal instructions and reports.
Ability to travel occasionally within the district.
Ability to sit for prolonged periods; move about to accomplish tasks; reach overhead and at or below shoulder level; perform repetitive wrist, hand, and finger motions; use near and far visual acuity; use stairs; and communicate with others to exchange information.

Nice To Haves

College education or military experience is desirable.

Responsibilities

Provide day-to-day supervision of teller personnel and guide their work.
Supervise the processing of incoming and outgoing currency.
Schedule employees, set priorities, assign work, control workflow, and resolve problems and bottlenecks.
Ensure Federal Reserve deposits are prepared to standard and supporting documentation is correct.
Supervise daily vault balancing, maintain established cash limits, and oversee each teller’s daily reconciliation.
Monitor teller staff, provide feedback and guidance, and assist with cash discrepancies and complex tasks.
Investigate, report, and resolve variances and operating issues, notifying appropriate managers.
Ensure the team operates efficiently and produces high-quality work.
Review timecards and address attendance issues directly with employees.
Assist in developing and implementing processes and procedures.
Ensure staff understand and follow policies, procedures, regulatory requirements, and security protocols.
Train, cross-train, and develop employees; address performance and conduct issues through coaching or discipline as appropriate.
Evaluate staff performance, conduct performance reviews, and recommend employee status changes.
Maintain vault records and complete audits and reports.
Travel as requested to help establish new locations, train employees, cover for others, and perform other assignments.
Model and support the company’s vision, values, and desired culture.
Fill in for tellers and other personnel as needed and perform other assigned duties and projects.
Communicate positively in a team-oriented environment in person, by phone, in writing, and through computerized or other electronic means.
Build respectful, productive relationships; address conflict constructively; collaborate across workgroups; and represent Empyreal professionally in transportation and customer service.