Vault Supervisor

Empyreal Logistics•Englewood, CO

About The Position

The Vault Supervisor oversees day-to-day vault operations in accordance with Empyreal’s goals, customer expectations, regulatory requirements, security protocols, and company culture. The role supervises teller personnel and the processing of incoming and outgoing currency, including scheduling employees, assigning and prioritizing work, managing workflow, and resolving operational problems. The supervisor oversees Federal Reserve deposit preparation, vault balancing and cash limits, teller reconciliations, records, audits, and reports. The Vault Supervisor monitors and develops staff through feedback, training, cross-training, performance reviews, coaching, and discipline as appropriate. The role addresses attendance and personnel issues, recommends employee status changes, supports the development and implementation of procedures, and ensures employees follow company policies and regulatory requirements. The position may involve occasional district travel to support new locations, training, coverage, or other assignments, and filling in for tellers and other personnel. The role requires the stamina to work 50 to 55 hours per week as needed and to work under pressure driven by event schedules and project timetables.

Requirements

Bachelor’s degree or equivalent work experience.
Ability to work 50 to 55 hours per week as needed.
Knowledge of or ability to use bank software and systems.
Exceptional problem-solving and management skills.
Excellent interpersonal skills and a positive, team-oriented attitude.
Excellent observation skills and attention to detail.
Excellent recall and retention of information.
Ability to maintain strict confidentiality.
Ability to work under pressure dictated by event schedules and project timetables.
Ability to read, understand, and interpret written and verbal instructions and reports.
Ability to travel occasionally within the district.
Ability to perform the stated physical tasks, including prolonged sitting, moving about, reaching overhead and at or below shoulder level, repetitive wrist/hand/finger motions, using stairs, and communicating to exchange information; near and far visual acuity is required.

Nice To Haves

College education or military experience is desirable.

Responsibilities

Communicate positively in a team-oriented work environment in person, by phone, in writing, and through electronic means.
Provide effective day-to-day supervision of teller personnel.
Supervise incoming and outgoing currency processing; schedule employees, set priorities, assign work, control workflow, and resolve problems and bottlenecks.
Ensure Federal Reserve deposits are prepared to standard and documentation is correct.
Supervise daily vault balancing, maintain set cash limits, and oversee each teller’s daily reconciliation.
Monitor teller staff and provide feedback and guidance; assist with cash discrepancies and complex tasks.
Investigate, report, and resolve variances and operating issues, and notify appropriate managers.
Ensure the team operates efficiently and produces high-quality work.
Review timecards and address attendance issues directly with employees.
Assist in developing and implementing processes and procedures.
Ensure staff understand and follow policies, procedures, regulatory requirements, and security protocols.
Train, cross-train, and develop employees; address performance, personnel, and conduct issues through coaching and discipline as appropriate.
Evaluate staff performance, conduct performance reviews, and recommend employee status changes.
Maintain vault records and complete audits and reports.
Travel as requested to support new locations, employee training, coverage, and other assignments.
Model and support the company’s vision, values, and desired culture.
Fill in for tellers and other personnel as needed.
Perform other duties and projects as assigned.
Establish respect, foster productive relationships, address conflict constructively, work across workgroups, and represent Empyreal professionally in transportation and customer service.