Armed Vault Teller Supervisor

Loomis•Albuquerque, NM

About The Position

The Armed Vault Teller Supervisor oversees and coordinates route and dispatch functions, directs vault operations, and helps ensure branch objectives are met within policy guidelines. The role is responsible for operational efficiency and costs, employee and cargo safety and security, service quality, loss and damage prevention, and effective use of equipment. The supervisor provides day-to-day leadership, training, counseling, discipline, and evaluation for employees under their direction, and may assume limited responsibilities during the Operations/Branch Manager’s absence. The position requires regular communication with employees, customers, sales and administration, other branches and departments, corporate and district staff, carriers, and vendors. The supervisor consults with and accepts daily direction from the Operations/Branch Manager and completes other assigned responsibilities as needed. The role includes maintaining effective operational practices, planning to meet branch goals, controlling overtime and monitoring employee vacation schedules, investigating accidents and completing required paperwork, and ensuring each shift’s vault is balanced daily. The supervisor is also responsible for customer inquiries and complaints, timely monthly commitments, and developing their own skills and those of subordinates through on-the-job and other training. The position requires at least three years of operations experience in a vault, cash, or coin processing environment. Candidates must have strong analytical and math skills, accuracy, solid written, verbal, and interpersonal communication skills, and proficiency with Microsoft Office Suite and banking database systems. Familiarity with computerized timekeeping systems and cash processing equipment is preferred. The role may require extended hours, some Saturdays, and some holidays, and candidates must be able to meet state requirements for a handgun license/permit or Security Officer Commission. A Human Performance Evaluation is required, including specified lifting, carrying, pushing, pulling, and hand-grip tasks.

Requirements

At least 3 years of operations experience in a vault, cash, or coin processing environment.
Excellent analytical and math skills and accuracy.
Solid written, verbal, and interpersonal skills.
Proficiency with Microsoft Office Suite and banking database systems.
Ability to work extended hours, some Saturdays, and some holidays.
Ability to meet state requirements for a handgun license/permit or Security Officer Commission.
Ability to maintain a stooped or squatting position for several minutes to perform sorting.
Ability to walk continuously between bins, vaults, booths, and counters.
Ability to stand on a concrete floor for approximately 80 percent of a shift.
Ability to sign and record numbers by hand, make entries on records, and prepare reports.
Successful completion of a Human Performance Evaluation: lift 25 pounds vertically from 10 to 66 inches once; lift and carry 18 pounds from 1 to 44 inches and transfer it horizontally 15 feet four times; lift and carry 18 pounds from 10 to 36 inches and transfer it horizontally 300 feet once; lift and carry 50 pounds from 10 to 36 inches and transfer it horizontally 2 feet twice; transfer 47 pounds of horizontal force on a sled using one non-dominant arm for 1 foot twice; and squeeze a Jamar Hand Dynamometer with each hand four times, requiring forces up to 30 pounds.

Nice To Haves

Familiarity with computerized timekeeping systems.
Familiarity with cash processing equipment.

Responsibilities

Oversee and coordinate route and dispatch functions.
Control operational costs and overtime, and monitor employee vacation schedules.
Promote employee, vehicle, facility, cargo, and terminal safety and security through training, monitoring, and enforcement of policies and procedures.
Investigate accidents and complete required paperwork.
Develop customer-service capabilities among operations staff and respond to customer inquiries or complaints.
Coordinate with sales, branches and departments, district and corporate staff, other carriers, and vendors.
Maintain effective and efficient operational functions and conduct short- and long-range planning to meet branch goals.
Communicate with employees to resolve outstanding issues or complaints, and communicate regularly with customers.
Provide updates about service, customers, and payroll issues to sales and administration as needed.
Train, counsel, discipline, supervise, and evaluate employees under the supervisor’s direction.
Assume limited responsibilities during the Operations/Branch Manager’s absence as needed, while consulting with and accepting direction from the manager daily.
Direct vault operations, including structure and scheduling; establish procedures and enforce policies.
Support branch profitability by maintaining service quality, operational efficiency, and costs within provided guidelines.
Control losses, damages, and injuries through risk management, safety programs, training, supervision, and discipline.
Model appropriate conduct and regularly observe route activities and crew needs.
Develop personal and subordinate capabilities through on-the-job and other training.
Analyze complex factors, determine appropriate actions, and resolve situations not covered by established policies or procedures.
Ensure the vault is properly balanced daily for each shift.
Complete assigned monthly commitments on time.
Perform additional responsibilities assigned by the Branch Manager or other management team members as needed.
Complete the required Human Performance Evaluation, including specified lifting, carrying, push-pull, and hand-grip tasks.