Vault Supervisor

Loomis•Austin, TX

About The Position

The Vault Supervisor oversees vault operations and coordinates routing and dispatch functions. The role is responsible for operational efficiency, branch profitability, customer service, employee development, safety, and security. The supervisor directs vault structure and scheduling, establishes procedures, enforces policies, monitors route activities, and ensures the vault is balanced daily for each shift. They also support short- and long-range operational planning, control operating costs and overtime, and maintain employee vacation schedules. The supervisor communicates regularly with employees and customers, responds to inquiries and complaints, and coordinates with sales, administration, other branches and departments, district and corporate staff, other carriers, and vendors. They train, counsel, discipline, and evaluate employees under their direction; investigate accidents and complete required paperwork; and manage risks to reduce losses, damages, and injuries. The position consults with the Operations/Branch Manager daily and may assume limited responsibilities during that manager’s absence. Additional duties and monthly commitments may be assigned by management as needed. The position requires physical activity including standing on concrete for approximately 80 percent of a shift, walking continuously among bins, vaults, booths, and counters, and maintaining a stooped or squatting position for several minutes. Qualification includes a Human Performance Evaluation with specified lifting, carrying, pushing, pulling, and hand-grip tests. Candidates must also be able to meet state requirements for a handgun license/permit or Security Officer Commission.

Requirements

At least 3 years of operations experience in a vault, cash, or coin processing environment.
Excellent analytical and math skills, with a high degree of accuracy.
Solid written, verbal, and interpersonal communication skills.
Proficiency with Microsoft Office Suite and banking database systems.
Ability to work extended hours, some Saturdays, and some holidays.
Ability to maintain a stooped or squatting position for several minutes while sorting.
Ability to walk continuously between bins, vaults, booths, and counters.
Ability to stand on a concrete floor for approximately 80 percent of a shift.
Ability to sign and record numbers by hand, enter information into records, and prepare reports.
Ability to meet state requirements for a handgun license/permit or Security Officer Commission.
Successful completion of a Human Performance Evaluation, including: lifting 25 pounds vertically from 10 to 66 inches once; lifting and carrying 18 pounds from 1 to 44 inches and transferring it horizontally 15 feet four times; lifting and carrying 18 pounds from 10 to 36 inches and transferring it horizontally 300 feet once; lifting and carrying 50 pounds from 10 to 36 inches and transferring it horizontally 2 feet twice; transferring 47 pounds of horizontal force on a sled for 1 foot with the single non-dominant arm twice; and squeezing a Jamar Hand Dynamometer with each hand to forces up to 30 pounds four times per hand.

Nice To Haves

Familiarity with computerized timekeeping systems.
Familiarity with cash processing equipment.

Responsibilities

Complete and maintain oversight and coordination of route and dispatch functions.
Control operational costs, overtime hours, and employee vacation schedules while maintaining effective and efficient operations.
Promote employee, vehicle, and facility safety through training, monitoring, and policy enforcement.
Protect cargo and terminal security through training, monitoring, and policy enforcement.
Investigate accidents and process required paperwork.
Develop customer-service capabilities among operations staff and respond to customer inquiries and complaints.
Coordinate with sales, other branches and departments, district and corporate staff, other carriers, and vendors.
Communicate with employees to resolve outstanding issues and complaints; communicate regularly with customers and as needed with sales and administration about service, customers, and payroll matters.
Plan operations over short and long time horizons to meet branch goals and direct operations within policy guidelines.
Direct vault operations, including structure and scheduling; establish procedures and enforce policy.
Support branch profitability by maintaining the quality and efficiency of operations and keeping operating costs within guidelines.
Control losses, damages, and injuries through risk management, safety programs, training, supervision, and discipline.
Model appropriate behaviors and regularly observe and monitor route activities and crew needs.
Provide on-the-job and other training to support the development of employees and subordinates.
Analyze complex situations, determine appropriate actions, and resolve matters not covered by established policies or procedures.
Ensure the vault is properly balanced daily for each shift.
Complete monthly commitments assigned by the Operations/Branch Manager in a timely manner.
Consult with and follow advice or direction from the Operations/Branch Manager daily.
Train, counsel, discipline, oversee conduct, and evaluate employees under the supervisor’s direction.
Assume limited responsibilities during the Operations/Branch Manager’s absence as needed.
Perform other responsibilities assigned by the Branch Manager or other management team members as needed.