Vault Supervisor

Loomis • Hayward, CA

2d

About The Position

The Vault Supervisor oversees and coordinates vault operations, including route and dispatch functions, scheduling, procedures, and policy enforcement. The role supports branch goals through operational planning, cost and overtime control, employee scheduling, customer service, and communication with employees, customers, sales, administration, other branches, corporate staff, carriers, and vendors. The supervisor consults with the Operations/Branch Manager and may assume limited responsibilities during that manager’s absence.

The position is accountable for the safety of employees, vehicles, and facilities; the security of cargo and terminals; loss prevention; and the control of damages and injuries through training, monitoring, supervision, risk management, and discipline. Duties also include investigating accidents and completing required paperwork, ensuring daily vault balancing for each shift, maintaining operational effectiveness and profitability, and completing monthly commitments.

The supervisor trains, counsels, disciplines, conducts, and evaluates employees under their direction, and develops both personal and subordinate capabilities through on-the-job and other training. The role requires knowledge of transit vault, coin vault, and CMS operations, and the ability to analyze complex situations and determine appropriate actions when established policies or procedures do not cover them.

The job requires extended hours, some Saturdays, and some holidays. Physical demands include prolonged standing and walking, stooping or squatting, and lifting, carrying, pushing, and pulling specified weights as part of the required Human Performance Evaluation. Candidates must also meet state requirements for a handgun license/permit or Security Officer Commission.

Requirements

• Minimum of 3 years of operations experience in a vault, cash, or coin processing environment.
• Excellent analytical and math skills, with a high level of accuracy.
• Solid written, verbal, and interpersonal skills.
• Proficiency with Microsoft Office Suite and banking database systems.
• Ability to work extended hours, some Saturdays, and some holidays.
• Ability to maintain a stooped or squatting position for several minutes to perform sorting.
• Ability to walk continuously between bins, vaults, booths, and counters.
• Ability to stand on a concrete floor for approximately 80 percent of a shift.
• Ability to sign and record numbers by hand, make entries on records, and prepare reports.
• Ability to meet state requirements for a handgun license/permit or Security Officer Commission.
• Successful completion of a Human Performance Evaluation, including the specified lifting, carrying, pushing/pulling, and repetitive hand-coupling tests.

Nice To Haves

• Familiarity with computerized timekeeping systems.
• Familiarity with cash processing equipment.

Responsibilities

• Oversee and coordinate route and dispatch functions.
• Control operational costs and overtime hours, and monitor employee vacation schedules.
• Maintain employee, vehicle, and facility safety through training, monitoring, and enforcement of policies and procedures.
• Maintain cargo and terminal security through training, monitoring, and enforcement of policies and procedures.
• Investigate accidents and process required paperwork.
• Develop customer service capabilities among operations staff and respond to customer inquiries and complaints.
• Coordinate with sales, other branches and departments, District and corporate staff, other carriers, and vendors.
• Maintain the effectiveness and efficiency of operational functions and carry out short- and long-range operational planning to meet branch goals.
• Communicate with employees to promptly resolve outstanding issues or complaints, and communicate regularly with customers.
• Communicate with sales and administration as needed regarding service, customers, and payroll issues.
• Complete additional responsibilities assigned by the Branch Manager or other management team members as needed.
• Consult with and accept direction from the Operations/Branch Manager on a daily basis; assume limited responsibilities during that manager’s absence as needed.
• Train, counsel, discipline, conduct, and evaluate employees under the supervisor’s direction.
• Direct vault operations, including structure and scheduling; establish procedures and enforce policy.
• Support branch profitability through the quality and efficiency of operations and control operating costs within provided guidelines.
• Control losses through effective risk management, training, supervision, and discipline.
• Control damages and injuries through safety programs, training, supervision, and discipline.
• Model appropriate behaviors and regularly observe and monitor route activities and crew needs.
• Develop personal and subordinate capabilities through on-the-job and other training.
• Analyze complex factors, select appropriate actions, and resolve situations not covered by established policies or procedures.
• Ensure the vault is properly balanced daily for each shift.
• Complete monthly commitments assigned by Operations/Branch management in a timely manner.

Benefits

• Vacation and sick time (PTO) and paid holidays.
• Health and dental insurance.
• Vision insurance.
• 401(k) plan.
• Basic life insurance plan.
• Voluntary life insurance plan.
• Flexible spending and health savings accounts.
• Dependent care account.
• Industry-leading training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed