Cage Shift Supervisor

Seneca Gaming Corporation•Salamanca, NY

1d•Onsite

About The Position

The Cage Shift Supervisor assists in overseeing the day-to-day operations of the Cage Department and provides excellent guest service. The role supervises Cage Cashiers during assigned shifts, performs cage cashier duties, supports department accountability and inventory, and helps maintain a professional, secure, and compliant work environment. All duties are performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The supervisor trains and evaluates team members, handles schedule and personnel-related reporting, addresses performance and operational issues, and coordinates equipment repairs. The position requires maintaining confidentiality of gaming records, complying with information security requirements, attending meetings and required training, and meeting attendance and policy guidelines. Hours are determined by a 24-hour schedule; this posting identifies the role as grave shift. The work takes place in a casino environment that may be moderately loud to loud, permits smoking, and may expose the employee to bright or flashing lights and cigarette or cigar smoke. The role involves frequent movement through casino areas and physical activities including standing, walking, bending, lifting, carrying, pushing, and pulling. The starting salary rate is $19.84; compensation is negotiable based on experience and education.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Two years of successful experience being responsible for large sums of money and/or one year of successful casino cage cashier experience, or an equivalent combination, required.
Effective math skills; applicants may be required to pass an SGC-administered math skills test.
Ability to operate office equipment, including a 10-key adding machine, personal computer, telephone, and multifunction photocopier.
Excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, team members, and guests.
Ability to interact effectively with guests and team members.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to stand, walk, and move through all areas of the casino.
Ability to work in a casino environment that may include loud noise, bright and flashing lights, and cigarette or cigar smoke.
Ability to continuously bend or stoop, squat, balance, kneel, lift, and push or pull.
Ability to continuously carry up to 25 pounds and lift up to 50 pounds.
Ability to occasionally climb heights and reach above shoulder level.
Ability to occasionally push carts weighing up to 100 pounds.
Ability to maintain physical stamina and a proper mental attitude while working under pressure in a fast-paced casino environment and dealing effectively with guests, management, team members, and members of the business community.

Nice To Haves

Two years of successful supervisory experience preferred.
Six months of experience in all cage banks preferred.
One year of previous customer service experience preferred.

Responsibilities

Perform the duties of a cage cashier.
Complete required Cage forms and reports.
Directly supervise Cage Cashiers during assigned shifts.
Ensure Cage Staff provide quality customer service to casino guests.
Provide training, administer performance evaluations, review time-off and leave requests, and provide coaching or corrective action as needed.
Create, maintain, or assist with reports to the Cage Manager regarding schedule and team member changes.
Monitor and evaluate existing or potential problem areas and present solutions.
Assist with verifying cage accountability.
Authorize casino checks.
Maintain accountability for assigned keys and key inventories.
Monitor and maintain departmental inventory of working currency, coin, forms, and equipment.
Assess equipment problems, determine when repairs are needed, and coordinate service efforts.
Participate in assigned continuous improvement teams and contribute information and solutions.
Maintain understanding of information security policies and comply with them.
Maintain confidentiality of gaming records.
Provide exceptional guest service and communicate in a pleasant, friendly, and professional manner.
Maintain a professional work environment with peers, supervisors, managers, and other team members.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within specified guidelines.
Attend necessary meetings.
Perform other duties as assigned; duties and expectations may change as needed.