Casino Cage Supervisor
About The Position
The Casino Cage Supervisor oversees casino cashiering activities across front-line, specialty bank, main bank, and redemption areas. The supervisor assigns work areas based on staffing levels and customer flow, reviews and approves check-cashing transactions as required, monitors checkout funds for fill requirements, and reviews cashier closeout procedures and drawer balances. The role investigates equipment, facility, and guest-service issues, trains team members, supports cashiering schedules, and assists the Cashier Shift Manager, assuming full responsibility in their absence. The supervisor leads and coaches team members, sets and communicates performance expectations, supports service goals, and fosters teamwork, morale, motivation, and open communication. The role promotes continuous improvement by assessing and streamlining policies, procedures, and work processes, and coordinates with other departments to support guest satisfaction and safe, efficient operations. The position requires the ability to work varied shifts, weekends, and holidays as needed. The work environment may include dust, loud noises, and bright lights, and requires moving throughout the property, including between floors by stairs or escalator.
Requirements
- High school diploma or GED.
- At least 1–2 years of related experience.
- At least 1 year of supervisory experience.
- Ability to work independently and handle multiple functions while staying organized and self-motivated.
- Ability to respond calmly and make rational decisions when handling employee conflicts.
- Ability to communicate clearly, distinctly, persuasively, and confidently with all levels of management.
- Ability to work cooperatively with fellow team members.
- Good mathematical and clerical aptitude for accurate record keeping.
- Ability to read, write, speak, and understand English.
- Ability to obtain and maintain an Ohio Casino Control Commission Gaming Occupational License and a Sports Gaming Employee License.
- Ability to sit, stand, or walk for periods of up to four hours.
- Ability to maneuver throughout the property and between floors using stairways of at least 20 steps or an escalator.
- Ability to lift and carry up to 50 pounds, and to push, pull, reach, bend, twist, stoop, and kneel.
- Ability to respond to visual and aural cues.
- Manual dexterity to operate a computer and other necessary office equipment.
- Ability to tolerate areas containing dust, loud noises, and bright lights.
- Ability to work varied shifts, weekends, and holidays as needed.
- Well-groomed appearance.
Responsibilities
- Review staffing levels and customer flow, and assign work areas to team members.
- Review and approve check-cashing transactions as required.
- Monitor checkout money to determine fill requirements.
- Review cashier closeout procedures, ensure drawers balance, and note variances.
- Investigate equipment or facility problems and notify the shift manager.
- Investigate and resolve guest complaints or concerns in accordance with standard procedures.
- Train new team members and update employees on new procedures or policies.
- Assist the Cashier Shift Manager and assume full responsibility in their absence.
- Monitor casino cashiering activities on the front line, in specialty banks, in the main bank, and in redemption areas.
- Assist with preparation and coordination of casino cashiering team schedules.
- Work in a specialty bank or on the front line upon request.
- Ensure team members are ready to provide service and help the team achieve service goals.
- Lead by example, coach and develop team members, and communicate performance expectations.
- Hold team members accountable for performance and recognize superior performance.
- Assess policies, procedures, work processes, and program effectiveness to improve and streamline department operations.
- Facilitate a shared vision and inspire the team to achieve it.
- Coordinate with other departments to support guest satisfaction and efficient, safe operations.
- Recommend and implement changes to improve team member and guest satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
