Casino Cage Supervisor

JACK Entertainment•Cleveland, OH

About The Position

The Casino Cage Supervisor oversees casino cashiering activities across the front line, specialty banks, main bank, and redemption areas. The supervisor supports the Cashier Shift Manager and assumes full responsibility for the manager’s duties in their absence. The role coordinates staffing and scheduling, monitors service and operational performance, and works in a specialty bank or front-line cashiering area when requested. The supervisor leads, trains, coaches, and holds team members accountable while promoting teamwork, morale, motivation, open communication, and excellent guest service. The role also works with other departments to support guest satisfaction and efficient, safe operations, and recommends and implements improvements to team member and guest satisfaction and department processes.

Requirements

Must be able to work independently.
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to respond to visual and aural cues.
Must have manual dexterity to operate a computer and other necessary office equipment.
Must be able to work varied shifts, weekends, and holidays as needed.
Ability to speak distinctly and persuasively and communicate clearly, confidently, and in a friendly manner with all levels of management.
Must be able to work well with fellow team members.
Must present a well-groomed appearance.
Must be self-motivated, organized, and able to handle more than one function at a time.
Must be able to read, write, speak, and understand English.
High school diploma or GED required.
A minimum of 1–2 years of related experience required.
A minimum of 1 year of supervisory experience required.
Good mathematical and clerical aptitude for accurate record keeping.
Ability to obtain and maintain an Ohio Casino Control Commission Gaming Occupational License and a Sports Gaming Employee License.

Responsibilities

Review staffing levels and customer flow and assign work areas to team members.
Review and approve check-cashing transactions as required.
Monitor checkout money to determine fill requirements.
Review cashier closeout procedures, ensure drawers balance, and document variances.
Investigate equipment or facility problems and notify the shift manager.
Investigate and resolve guest complaints or concerns in accordance with standard procedures.
Train new team members and update employees on new procedures or policies.
Assist the Cashier Shift Manager and assume full responsibility for the manager’s duties in their absence.
Monitor cashiering activities on the front line, in specialty banks, in the main bank, and in redemption areas.
Assist with preparation and coordination of casino cashiering team schedules.
Work in a specialty bank or on the front line when requested.
Ensure team members are ready to provide great service and help the team achieve service goals.
Lead and motivate the team while fostering teamwork, morale, and open communication.
Model integrity and act in the best interests of the property and company.
Coach and develop team members, communicate expectations, and hold them accountable for performance.
Recognize and reward individuals and groups for consistent superior performance.
Assess and challenge departmental policies, procedures, work processes, and programs to improve and streamline operations.
Facilitate a shared vision and inspire the team to achieve it.
Coordinate with other departments to support guest satisfaction and efficient, safe operations.
Recommend and implement changes to improve team member and guest satisfaction.