Cage Supervisor

Granite State Gaming & Hospitality • Hampton, NH

6d

About The Position

The Cage Supervisor oversees the casino cage’s daily operations, ensuring transactions are accurate, secure, and compliant with company policies and regulations. The role supervises cage staff, manages cash and chip transactions, and maintains a safe and efficient work environment. It supports the casino’s financial integrity while providing exceptional service to guests and staff.

Requirements

• High school diploma, GED, or relevant experience.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.

Nice To Haves

• Previous gaming or banking experience preferred.

Responsibilities

• Safeguard assets.
• Provide exceptional guest service while maintaining a positive attitude.
• Oversee daily cage operations, including cash handling, chip transactions, check cashing, and bank balancing.
• Ensure compliance with Title 31 guidelines, including CTRs and MTLs.
• Monitor cage procedures and transactions to maintain a secure, compliant environment; prevent theft, fraud, or loss; and ensure accuracy and efficiency.
• Handle escalated customer complaints or disputes diplomatically and with a customer-focused approach.
• Assist Cage Cashiers, Player Service Representatives, and Floor Hosts with daily tasks.
• Maintain records of transactions and cash counts, ensuring documentation is complete and accurate.
• Document incidents, variances, or regulatory violations, follow reporting protocols, and promptly report them to management.
• Perform vault functions, managing and maintaining custody of coin, currency, checks, and records of cage transactions during the shift.
• Assist the Cage Manager in maintaining accurate records during the shift.
• Maintain strict confidentiality of internal activities.
• Count starting and ending cash on hand by denomination.
• Verify GOC (Games of Chance).
• Complete fills and drops in TRMs and recyclers.
• Balance and distribute cash for business start of day.
• Address staff issues or conflicts, escalating to management as needed to maintain a positive work environment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED