Supervisor, Cage Operations
About The Position
Under the direction of the Cage Shift Manager, the Supervisor, Cage Operations is responsible for the successful operation of the Casino Cage, Hi-limit Cage, Specialty Banks, and General Cashiering areas during an assigned shift. The role is accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other assigned duties. The supervisor is expected to have strong knowledge of Title 31 and tax requirements as they pertain to gaming operations, as well as a strong working knowledge of all areas of the Casino Cage. The position manages staff to support safe and efficient Cage operations, assists with staff reviews, takes corrective action as required, and ensures adequate inventories of operational supplies. It also requires compliance with NJ State Gaming Regulations, Hard Rock AC's Cage Internal Controls, and departmental procedures.
Requirements
- High school diploma or GED.
- Two to three years of related experience, including at least one year of banking or Casino Cash Operations experience, or an equivalent combination of education and/or work experience.
- Computer literacy in Excel, Word, and custom in-house programs.
- Strong knowledge of Title 31 and tax requirements as they pertain to gaming operations.
- Strong working knowledge of all areas of the Casino Cage.
Nice To Haves
- Two years of college preferred.
Responsibilities
- Oversee the successful operation of the Casino Cage, Hi-limit Cage, Specialty Banks, and General Cashiering areas during an assigned shift.
- Be accountable for funds and verification of wins.
- Handle customer disputes professionally.
- Ensure compliance with NJ State Gaming Regulations, Hard Rock AC's Cage Internal Controls, departmental procedures, Title 31 requirements, and tax requirements.
- Assist in performing staff reviews.
- Enforce departmental procedures and perform corrective action as required.
- Manage staff under their control to ensure the safe and efficient operation of the Cage.
- Ensure adequate inventories of operational supplies.
- Perform other assigned duties, including duties of positions that report to a cage supervisor.
Benefits
- Medical, time off, and retirement benefits through Local Union Representation.
- Free meals, free uniforms, and free parking.
- Discounts at Hard Rock properties around the globe.
- Eligibility to participate in a discretionary annual bonus program.
- Training and leadership development programs.
- Wellness programs, including onsite information and fitness seminars.
- Team Member Resource Groups.
- Recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
