CAGE SHIFT SUPERVISOR

Chukchansi Gold Resort & Casino • Coarsegold, CA

2d • $43,000 - $58,000

About The Position

Responsible for ensuring that accounting activities in the Cage and Credit Departments are performed accurately and efficiently in compliance with applicable laws, regulations, and company policies, procedures, and controls. Oversees Cage operations, safeguards Cage windows, and directs Cage Cashiers during an assigned shift. Provides guest service, monitors financial activity and staff coverage, investigates discrepancies, handles guest disputes, and performs cashier duties when needed. Directly supervises Cage Team Members, including hiring, training, assigning work, evaluating performance, and addressing complaints and problems.

Requirements

• Bachelor’s degree in Accounting, Business Administration, or a related area from a four-year college or university; or at least one year of related Casino Cage experience and/or training; or an equivalent combination of education and experience.
• At least one year of Casino Cage experience is required.
• Excellent communication, organizational, and analytical skills.
• Strong numerical aptitude and computer literacy.
• Ability to read, analyze, and interpret technical procedures, financial reports, policies, procedures, and governmental regulations.
• Ability to respond to common inquiries or complaints from guests, Team Members, and regulatory agencies.
• Ability to write reports and correspondence and present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form.
• Ability to meet the physical demands of the role, including standing and walking regularly; talking or hearing; handling objects, tools, or controls; reaching; and occasionally sitting, stooping, kneeling, crouching, crawling, or lifting and/or moving up to ten pounds.

Nice To Haves

• At least six months of experience at the level of Main Bank Cashier or above.

Responsibilities

• Ensure Cage and Credit Department accounting activities are accurate and comply with applicable laws, regulations, and company policies and controls.
• Oversee Cage operations, safeguard Cage windows, and direct Cage Cashiers on an assigned shift.
• Interact effectively with the public and provide excellent guest service.
• Perform jackpot and fill transactions at the Team Member window.
• Perform and oversee the job functions of Main Bank Cashiers and Cage Cashiers.
• Redeem coupons, coins, chips, and tokens for coin and/or cash.
• Approve Cage Cashier and Main Bank Cashier transactions above allowable limits.
• Research variances and other discrepancies and monitor the balancing of monies received and disbursed.
• Assist with in-house or casino credit applications.
• Operate basic Cage machinery, including jetsorts, bill counters, 10-key calculators, and coin wrappers.
• Monitor Cage-related financial activities to ensure compliance with applicable laws, regulations, and company controls during the assigned shift.
• Escalate Team Member concerns beyond the supervisor’s authority, problems, and unusual customer activities to the Assistant Cage Shift Manager.
• Maintain and monitor Team Member documentation, disciplinary actions, and evaluations on a monthly basis.
• Place staff efficiently to ensure adequate coverage throughout the department.
• Perform Main Bank or Cage Cashier duties during temporary staffing shortages.
• Handle guest disputes and maintain consistent, regular attendance.
• Perform reasonable requests from management and serve as an usher for events when needed.
• Supervise Cage Team Members on the assigned shift in accordance with organizational policies and applicable laws.
• Interview, hire, and train Team Members; plan, assign, and direct work; appraise performance; reward and discipline staff; address complaints; and resolve problems.

Benefits

• Medical insurance
• Vision insurance
• 401(k) with employer match and immediate vesting
• Life insurance
• Meals
• Reduced workday hours
• Paid time off
• Free and discounted meals in the Team Dining Room
• Holiday gifts and raffles
• Discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level