Cage Shift Supervisor

Cache Creek Casino Resort•Brooks, CA

About The Position

The Cage Shift Supervisor assists the Cage Shift Manager and supervises Cage personnel and operations during the manager’s absence on an assigned shift. The role helps provide a positive work environment, promote teamwork across departments, protect company assets, and serve the public efficiently and courteously. Duties include cashing negotiable instruments and chips, and buying or selling coin. The supervisor oversees Cage operations and banking activities, supports guest satisfaction and resolves disputes, and recommends procedural changes to maintain accountability. The role also supports regulatory compliance, staff hiring and development, performance management, shift scheduling, investigation of cash overages and shortages, and resolution of ATM and cash advance machine problems. The position manages two subordinate supervisors and is accountable for the direction, coordination, and evaluation of the Cage unit.

Requirements

High school diploma or GED.
At least one year of experience as a cage cashier involving all phases of cage operation.
At least 21 years of age.
Cache Creek Casino Tribal Gaming License.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication in a prescribed style and format.
Ability to effectively present information to top management, public groups, and boards of directors.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret varied technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Ability to perform essential duties with or without reasonable accommodations.

Nice To Haves

Prior experience in a supervisory capacity.

Responsibilities

Assist the Cage Shift Manager and supervise Cage personnel and operations during the manager’s absence on an assigned shift.
Perform property banking activities, including processing checks and coin.
Oversee Cage personnel and overall operations.
Promote excellent guest courtesy and satisfaction, and resolve guest disputes when applicable.
Establish and recommend procedural changes that ensure proper accountability for gaming guests.
Comply with gaming regulations and applicable governmental requirements, including Title 31 requirements.
Evaluate, counsel, direct, and support employees to maintain and improve Cage operations.
Assist with hiring staff; interview, hire, train, plan and assign work, direct employees, appraise performance, reward and discipline employees, and address complaints and problems.
Research cash overages and shortages when necessary.
Oversee per-shift schedule changes when needed.
Handle problems with ATM and cash advance machines.
Follow up on procedure violations and disciplinary actions.
File W-2 forms, 1099 forms, and cash advance check copies in the appropriate areas.
Check the key log sign-out sheet each shift.
Serve as a role model and represent Cache Creek Casino positively.
Protect company assets while dealing with the public in an efficient and courteous manner.
Cashes negotiable instruments and chips, and buys or sells coin.