Shift Supervisor Cage

Boyd Gaming • Northwood, ND

1d

About The Position

The Shift Supervisor Cage assists the Casino Cage/Credit Manager in protecting casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, policies, procedures, laws, and regulations. The role has physical custodial control of casino cage assets during the assigned shift and oversees currency transaction reporting.

The supervisor oversees team members and cage operations, supports customer service, reviews transactions and records, and handles variances, complaints, and disputes. The position also performs the Casino Cage/Credit Manager’s duties in their absence and balances and fills NRT machines on the casino floor.

Requirements

• Must be at least 21 years of age.
• Prior experience with money-handling transactions.
• Ability to use basic office machines, 10-key, Jetsort, Jetscan, gaming ticketing kiosks, and a micro-encoder.
• Ability to operate CMS, ACSC, and Microsoft Office software and processes.
• Excellent communication and interpersonal skills, including the ability to read, write, and speak English.
• Ability to obtain and maintain certifications and licenses required by local gaming regulations.
• Ability to lift up to 26 pounds.
• Ability to push or pull up to 50 pounds.

Nice To Haves

• At least 2 years of experience working in all facets of cage operations.
• Supervisory experience and excellent guest service.

Responsibilities

• Maintain physical custodial control of casino cage assets during the assigned shift and oversee currency transaction reporting.
• Supervise, train, evaluate, coach, and assist with scheduling team members.
• Review and monitor documents and transactions for compliance with gaming regulations, laws, and company policies and procedures.
• Maintain customer credit records.
• Report and research cage variances.
• Ensure customers receive friendly, accurate, and timely service.
• Audit and verify transactions with the table games department.
• Approve check cashing and credit issuance in accordance with established company policies.
• Resolve customer complaints and disputes.
• Perform the duties of the Casino Cage/Credit Manager in their absence.
• Balance and fill NRT machines on the casino floor.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed