Cage Shift Supervisor

Chukchansi Gold Resort & Casino•Coarsegold, CA

About The Position

The Cage Shift Supervisor ensures accounting activities in the Cage and Credit Departments are performed accurately and efficiently in compliance with applicable gaming, federal, and state regulations and company policies, procedures, and controls. The role oversees Cage operations, safeguards Cage windows, and directs Cage Cashiers on an assigned shift. It also provides guest service, handles transactions and disputes, monitors financial activity and staff coverage, and supervises Cage Team Members.

Requirements

A bachelor’s degree in Accounting, Business Administration, or a related area from a four-year college or university; or at least one year of related Casino Cage experience or training; or an equivalent combination of education and experience.
At least one year of Casino Cage experience.
Excellent communication, organizational, and analytical skills.
Strong numerical aptitude and computer literacy.
Ability to read, analyze, and interpret technical procedures, financial reports, policies, procedures, and governmental regulations.
Ability to respond to common inquiries or complaints from guests, Team Members, and regulatory agencies.
Ability to write reports and correspondence and present information effectively in one-on-one and small-group settings.
Ability to perform arithmetic using whole numbers, fractions, and decimals.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form.
Ability to meet the stated physical demands, including standing and walking regularly; using hands and reaching frequently; and occasionally sitting, stooping, kneeling, crouching, crawling, and lifting or moving up to ten pounds.

Nice To Haves

At least six months of experience at the Main Bank Cashier level or above.

Responsibilities

Ensure Cage and Credit Department accounting activities comply with applicable laws, regulations, and company policies and controls.
Oversee Cage operations and safeguard Cage windows.
Direct and supervise Cage Team Members on the assigned shift, including interviewing, hiring, training, assigning work, evaluating performance, rewarding and disciplining staff, and resolving complaints and problems.
Provide effective guest service and interact effectively with the public and other people.
Perform jackpot and fill transactions at the Team Member window.
Perform and oversee the duties of Main Bank Cashiers and Cage Cashiers.
Redeem coupons, coins, chips, and tokens for coin or cash.
Approve Cage Cashier and Main Bank Cashier transactions exceeding allowable limits.
Research variances and discrepancies and monitor the balancing of money received and disbursed.
Assist with In-House or casino credit applications.
Operate basic Cage machinery, including jet sorts, bill counters, 10-key calculators, and coin wrappers.
Monitor Cage-related financial activities to ensure compliance during the assigned shift.
Escalate Team Member concerns beyond the supervisor’s authority, problems, and unusual customer activities to the Assistant Cage Shift Manager.
Maintain and monitor Team Member documentation, disciplinary actions, and evaluations monthly.
Monitor staff placement to ensure adequate coverage throughout the department.
Perform Main Bank or Cage Cashier duties during temporary staffing shortages.
Handle guest disputes.
Maintain consistent and regular attendance.
Perform reasonable requests made by management.
Serve as an usher for events when needed.

Benefits

Medical insurance
Vision insurance
401(k) with employer match and immediate vesting
Life insurance
Meals
Reduced workday hours
Paid time off
Paid holidays
Holiday gifts and raffles
Free and discounted meals in the Team Dining Room
Discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park