Supervisor, Pharmacy Operations

AbbVie • North Chicago, IL

9d • $65,500 - $125,500

About The Position

Responsible for providing leadership, support, and supervision to Pharmacy Technician and Fulfillment teams, ensuring day-to-day activities run smoothly and that performance metrics, workload deliverables, and customer service activities align with a high-touch business model. The supervisor builds collaborative relationships with team members and internal functions to support a seamless experience for patients and physicians, and supports pharmacy operations functions broadly.

The role includes overseeing workflows and staffing, coaching and training team members, performing administrative and performance-management tasks, resolving operational issues, and monitoring compliance with company policies, pharmacy law, and HIPAA requirements. The supervisor also reports on key performance metrics and maintains a work environment that upholds legally required privacy standards.

Requirements

• Meet Pharmacy Technician licensure and certification requirements by the start date in accordance with the Illinois Pharmacy Practice Act.
• A minimum of 3–5 years of experience in a healthcare provider, PBM, Specialty Pharmacy, or Retail/Mail Order Pharmacy setting.
• Knowledge of applicable regulations and standards, including HIPAA, Fraud, Waste and Abuse, and Pharmacy Law affecting pharmaceutical products (e.g., CFR 210/211 and cGMP).
• Strong organizational and time-management skills.
• Strong problem-solving skills and the ability to manage multiple priorities and meet timelines.
• Effective written and oral communication skills, including the ability to interact with all levels of the organization.
• Ability to work the hours required to meet business needs.

Nice To Haves

• Bachelor’s degree in health sciences or business; equivalent experience will be considered.
• Familiarity with medical record handling/documentation, medical and pharmacy benefit insurance, high-quality customer service, and online verification systems, or similar experience.
• 1–2 years of supervisory experience desired.
• Effectiveness in building and maintaining professional business relationships that positively impact culture and demonstrate AbbVie Leadership attributes.

Responsibilities

• Oversee daily operations of Pharmacy Technician and Fulfillment teams; monitor workflow and adjust workload and staffing to complete activities efficiently and on time.
• Coach individuals on monitored calls and reviewed cases to ensure accurate information, policy adherence, and excellent customer service; provide additional coaching and training as needed.
• Meet regularly with direct reports to provide performance feedback and review progress against goals.
• Perform administrative tasks, including work-hour scheduling, attendance monitoring and counseling, and performance reviews.
• Work with direct staff and internal functional areas to resolve challenging operational and functional issues and support high-quality patient service.
• Identify individual training needs and provide continuing education to support strong performance.
• Monitor compliance with corporate, division, and departmental procedures and policies, pharmacy law, and HIPAA guidelines.
• Provide management with status updates on key performance metrics.
• Collaborate with functional areas to support customer service and seamless referral processing.
• Perform additional tasks, activities, and projects as assigned by management.
• Complete role-based training requirements, including certifications and competency assessments, before the training period concludes.
• Maintain a work environment that upholds privacy standards required by law and AbbVie.

Benefits

• Paid time off, including vacation, holidays, and sick leave.
• Medical, dental, and vision insurance for eligible employees.
• 401(k) for eligible employees.
• Eligible to participate in short-term incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed