Supervisor, Pharmacy Technician Operations, Specialty Pharmacy

Sutter Health•Pleasanton, CA

2d•$54 - $80•Hybrid

About The Position

The Supervisor, Pharmacy Technician Operations supervises and coordinates pharmacy technicians and Medication Management Navigators, including scheduling, training, coaching, counseling, and performance evaluations. The role ensures smooth, efficient operations in the pharmacy patient assistance operation and supported satellite clinics within the assigned territory, and develops and implements policies and procedures to maintain continuity of services. The position provides operational direction and support, addresses escalated issues, develops workflows and standard work, leads continuous improvement efforts, and ensures adherence to applicable organizational standards, policies, accreditation standards, laws, and regulations. It collaborates across departments to coordinate services, streamline workflows, standardize procedures, and improve outcomes. This position offers a hybrid work arrangement, with regular onsite attendance required based on departmental and operational needs. The role is full time, with 40 weekly hours and an eight-hour shift; shifts and days of the week are variable. Weekend work may be needed. The position is regular and non-exempt.

Requirements

Graduate of an accredited pharmacy technician program or meet Board of Pharmacy requirements to obtain registration.
Registered Pharmacy Technician (PHRMTECHR).
Certified Pharmacy Technician (PHARMC).
Five years of recent relevant experience.
Knowledge of medical terminology, pharmaceutical generic and trade names, pharmaceutical calculations, and laws and regulations relating to pharmacy practice.
Knowledge of basic dosing information and basic arithmetic and algebra.
Computer literacy in the Microsoft Windows environment, with moderate competency in Word, Excel, PowerPoint, and Outlook.
Basic working knowledge of legal requirements and accreditation standards, including NABP, TJC, Title XXII, DHS, DEA, FDA, and USP.

Responsibilities

Ensure a smooth and efficient flow of work and organize workflow and priorities.
Maintain schedules for pharmacy technicians and Medication Management Navigators, including time-off requests and sick coverage.
Serve as a liaison between pharmacy technicians or Medication Management Navigators, pharmacies, and supported clinics.
Coordinate team-building activities and staff-sharing arrangements to increase productivity.
Complete timely and efficient performance evaluations.
Communicate and apply pharmacy, hospital, and departmental policies.
Monitor timesheets and overtime usage.
Use positive reinforcement, coaching, counseling, and disciplinary actions as appropriate.
Conduct monthly team meetings to exchange information and discuss potential problems.
Interview and hire staff.
Coordinate and integrate interdepartmental and intradepartmental services.
Continuously assess and improve the performance of care and services.
Provide direction for issue and problem resolution and respond promptly to escalated issues.
Develop and implement standard work, processes, and workflows, soliciting staff feedback.
Lead continuous improvement efforts using Lean or other process improvement methods and implement approved recommendations.
Enforce department, entity, operating unit, and system standards and policies, as well as TJC standards and applicable laws and regulations.
Ensure appropriate records and supplies are maintained.
Promote effective communication between departments to improve and standardize workflows.
Collaborate with others to coordinate services, streamline workflows, standardize procedures, and drive positive outcomes.
Identify non-compliance or vulnerabilities and develop, recommend, and implement corrective action plans to address or minimize risk.