Supervisor, Pharmacy Technician Operations, Specialty Pharmacy
About The Position
The Supervisor, Pharmacy Technician Operations oversees pharmacy technicians and Medication Management Navigators, coordinating their work across the pharmacy patient assistance operation and supported satellite clinics within an assigned territory. The role manages scheduling, training, coaching, counseling, performance evaluations, hiring, and team coordination to maintain an efficient flow of work. It also develops and implements policies, standard work, processes, and workflows to ensure continuity and effectiveness of services. The supervisor serves as a resource for issue resolution and escalations, supports communication and coordination across departments, and leads continuous improvement efforts using Lean or other process improvement methods. The role helps ensure adherence to departmental, organizational, accreditation, legal, and regulatory requirements, maintains appropriate records and supplies, and identifies and addresses operational risks.
Requirements
- Graduate of an accredited pharmacy technician program or meet Board of Pharmacy requirements to obtain registration.
- Registered Pharmacy Technician (PHRMTECHR).
- Certified Pharmacy Technician (PHARMC).
- Five years of recent relevant experience.
- Knowledge of medical terminology, pharmaceutical generic and trade names, pharmaceutical calculations, and laws and regulations relating to the practice of Pharmacy.
- Knowledge of basic dosing information.
- Basic arithmetic and algebra skills.
- Computer literacy in Microsoft Windows, with moderate competency in Word, Excel, PowerPoint, and Outlook.
- Basic working knowledge of legal requirements and accreditation standards, including NABP, TJC, Title XXII, DHS, DEA, FDA, and USP.
Responsibilities
- Organize workflow, establish priorities, and maintain an efficient flow of work.
- Maintain staff schedules, including time-off requests and sick coverage.
- Serve as a liaison between pharmacy technicians or Medication Management Navigators, pharmacies, and supported clinics.
- Coordinate team-building activities and systems for sharing staff.
- Complete performance evaluations and provide positive reinforcement, coaching, counseling, and disciplinary actions as appropriate.
- Communicate and apply pharmacy, hospital, and departmental policies.
- Monitor timesheets and overtime usage.
- Conduct monthly team meetings to share information and discuss potential problems.
- Interview and hire staff.
- Coordinate and integrate interdepartmental and intradepartmental services.
- Continuously assess and improve the performance of care and services.
- Provide direction for issue and problem resolution and respond to escalated issues in a timely manner.
- Develop and implement standard work, processes, and workflows, soliciting staff feedback.
- Lead continuous improvement efforts using Lean or other process improvement methods and implement approved recommendations.
- Enforce applicable department, entity, operating unit, system, and TJC standards, policies, laws, and regulations.
- Ensure appropriate records and supply levels are maintained.
- Promote effective communication between departments and collaborate to coordinate services, streamline workflows, standardize procedures, and improve outcomes.
- Identify non-compliance or vulnerabilities and develop, recommend, and implement corrective action plans.
Benefits
- Comprehensive benefits package for eligible positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
