Specialty Operations Pharmacy Technician 3

CenterWell•Work at Home - Arizona, TX

3d•$44,900 - $60,200•Remote

About The Position

The Specialty Operations Pharmacy Technician 3 assists pharmacists with the preparation, coordination, and handling of Specialty Risk Evaluation and Mitigation Strategy (REMS) medications, including Lenalidomide, Spravato, and Sublocade. The role follows stringent safety, regulatory, and compliance requirements and supports REMS processes intended to prevent, monitor, and manage serious medication-related risks through education, oversight, and actions that reduce the likelihood and severity of adverse events. This position performs advanced administrative, operational, and customer support functions in a fast-paced healthcare environment. It may involve contacting physicians to clarify prescription orders and entering prescriptions into the system as appropriate. The technician supports pharmacists and patients by maintaining compliance with REMS-specific operational processes and communicating effectively with patients, providers, and leadership. The position requires independent initiative and judgment, close attention to detail, and accurate application of intermediate mathematical skills. The technician prioritizes requests, interprets procedures, and adapts processes to operational needs, performing work with minimal supervision and limited guidance. This is a remote work-at-home role. Candidates must reside in Arizona, Florida, Ohio, or Texas. Scheduled hours are 40 per week. Training is Monday through Friday, 8:00 AM–4:30 PM EST for six weeks, although the timeframe can vary. The work schedule is Monday through Friday, 8:30 AM–5:00 PM MST / 9:30 AM–6:00 PM during daylight saving time; the posting also lists 11:30 AM–8:00 AM EST and rotating holiday coverage. Occasional travel to Humana offices for training or meetings may be required. Work-at-home requirements include a dedicated workspace away from high-traffic areas and ongoing interruptions to protect confidential information and member HIPAA/PHI information. Internet requirements include at least 25 Mbps download and 10 Mbps upload; the role-specific requirements state that a wired cable connection is mandatory. Humana provides appropriate computer equipment. Associates must manage dependent care and personal responsibilities so they can meet their work responsibilities.

Requirements

Active, unrestricted pharmacy technician license in the state of residence: Arizona, Florida, Ohio, or Texas, as required by state law.
National certification through PTCB (CPhT) or ExCPT.
At least 2 years of pharmacy technician experience, including strong data-entry skills.
Basic working knowledge of Microsoft Office, including Outlook.
Ability to learn and use platforms such as SharePoint and Teams and resolve simple technical issues.
Ability to accurately apply intermediate mathematical skills.
Ability to work remotely from Arizona, Florida, Ohio, or Texas.
Ability to meet the work-at-home internet and dedicated workspace requirements.
Ability to manage dependent care and personal responsibilities to meet position responsibilities.

Nice To Haves

At least 1 year of mail-order pharmacy experience.
Inbound and outbound call center experience.
Experience as a REMS Pharmacy Technician.
Working knowledge of RxNova, CRM, and ScriptMed.

Responsibilities

Assist pharmacists with preparation, coordination, and handling of specialty REMS medications, including Lenalidomide, Spravato, and Sublocade.
Follow safety, regulatory, compliance, and REMS-specific operational processes.
Support pharmacists and patients in maintaining compliance with REMS programs.
Contact physicians to clarify prescription orders when needed.
Enter prescriptions into the system as appropriate.
Communicate effectively with patients, providers, and leadership.
Prioritize requests, interpret procedures, and adapt processes and techniques to meet operational needs.
Perform advanced administrative, operational, and customer support functions with minimal supervision.