Shuttle & Service Operations Supervisor

Embry-Riddle Aeronautical University • Prescott, AZ

9d • Onsite

About The Position

Embry-Riddle Aeronautical University is seeking a Shuttle & Service Operations Supervisor to oversee daily shuttle services, front desk operations, and related customer-facing service programs within Campus Safety & Security at the Prescott campus. The position coordinates daily operations, staffing, scheduling, and administrative functions to provide reliable, professional service to the campus community.

The supervisor directly oversees service operations staff, manages performance and scheduling, addresses operational challenges, and supports staff development and onboarding. In collaboration with Campus Safety & Security leadership and peer supervisors, the role maintains consistent service standards, resolves operational issues, and supports campus transportation needs and events. The position also provides direct customer service support at the front desk and reports to the Associate Director of Campus Safety & Security.

Requirements

• High school diploma or GED, with proficiency in grammar, spelling, basic composition, and mathematics.
• One to three years of related work experience, preferably in student support or a related service operations environment.
• Administrative and supervisory experience, including staff scheduling and coordination.
• Exceptional verbal and written communication skills.
• Strong organizational, time management, problem-solving, and decision-making skills.
• Experience using Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Adaptability, initiative, sound judgment, and the ability to make independent decisions.
• Valid Arizona driver's license and ability to meet the University's approved-driver requirements, including acceptable driving history.
• Ability to successfully pass the required criminal background check and drug screening.
• Ability to supervise and coordinate daily shuttle and front desk operations, including staffing coverage and service delivery.
• Ability to manage multiple priorities, address operational issues, and maintain professional customer service standards.
• Ability to communicate effectively with students, employees, visitors, and other campus stakeholders.
• Ability to perform essential position functions, including extended periods of sitting, frequent reaching and twisting, and regular verbal communication and hearing requirements.

Responsibilities

• Oversee daily shuttle services, front desk operations, and related customer-facing service programs.
• Coordinate daily operations, staffing, scheduling, and administrative functions.
• Directly supervise service operations staff, manage performance and scheduling, and support staff development and onboarding.
• Address operational challenges and resolve service issues.
• Collaborate with Campus Safety & Security leadership and peer supervisors to maintain consistent service standards.
• Support campus transportation needs and events.
• Provide direct customer service support at the front desk.

Benefits

• Up to 18 days of paid leave in the first year, including 3 days granted upon hire and 15 days accrued throughout the year.
• 9 or more paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• 100% tuition coverage for the employee for one undergraduate and one graduate degree, with discounted rates for a spouse and dependent children up to age 26.
• Employer contribution of 6% of base salary to the retirement plan and a 4% matching contribution, with no vesting period.
• Personal leave of 15 days for non-exempt employees or 18 days for exempt full-time employees in the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED