Supervisor, Spaceport Operations (Transportation)

SpaceX•Brownsville, TX

9d•Onsite

About The Position

The Spaceport Operations Supervisor develops, manages, markets, and provides strategic direction and oversight for transportation programs, including employee commute shuttles, on-site and airport shuttles, the Tesla rental program, bike share, hovercraft commuter operations, and related amenities. The role also supports broader Spaceport Village operations, including site amenities and customer service. The supervisor optimizes routes, operational practices, and parking systems to build an efficient, safe, and high-participation transportation program. This position coordinates operations, analyzes data, monitors and motivates staff, ensures excellent customer service, engages customers, hires and develops talent, maintains mandatory training, handles scheduling and payroll, and drives process improvements. It supports SpaceX's mission through efficient transportation logistics, customer service, vehicle and amenity maintenance, and quality-of-life support intended to boost morale and productivity.

Requirements

High school diploma or equivalency certificate.
At least 3 years of leadership experience in transportation program management, hospitality, or other corporate employee services programs.
Willingness to travel to other SpaceX locations for significant or extended periods as needed, up to 85% of the time.
Availability to work extended hours and weekends.
Ability to relocate to Starbase, Texas.
Ability to provide 24/7 on-call support for emergencies and critical operations.
Valid state-issued driver's license.
Must meet SpaceX's stated ITAR eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain the required U.S. Department of State authorizations.

Nice To Haves

Bachelor's degree in hospitality or a related field.
Experience opening new operations or creating operational procedures from the ground up; at least 1 year in SpaceX Spaceport Operations is a plus.
Advanced knowledge of customer service and problem resolution, with excellent written and verbal communication skills.
Experience in a corporate environment and proficient knowledge of human resources management and Microsoft Office/Outlook.
Ability to organize work for large groups across various service formats and strong time management skills.
Experience with high-volume, complex multidisciplinary operations and leading teams of 10 or more staff members.
An eye for aesthetic industrial design, ability to read and understand basic floor plans, and familiarity with space planning, aerospace-industry facilities, and ERP software for RFPOs and work orders.
Ability to work effectively in a team, make independent judgments with limited information, and take a logical and strategic approach to problem solving.
Ability to communicate data verbally and in writing between employees, vendors, and customers.
Comfort working in a high-stress environment while balancing several projects and adjusting to abrupt changes in strategic direction.

Responsibilities

Oversee transportation programs, including off-site shuttle vans and charter buses, on-site shuttle service, the Tesla rental program, hovercraft commuter operations, bike share, parking facilities, and related team-building or employee engagement events.
Develop communications, messaging, incentives, and campaigns to increase participation in employee commuter and parking programs.
Serve as the primary point of contact for parking and transportation facilities and analyze ways to improve system efficiency, routes, and operational practices.
Recommend and support the development of internal transportation and parking policies, procedures, and programs.
Lead internal customer relations for commute and transportation questions and feedback; oversee customer service, issue resolution, root-cause analysis, and corrective action plans.
Oversee communication of system and service changes to stakeholders through email, newsletters, intranet or apps, signage, and basic graphics.
Coordinate with internal stakeholders, including Spaceport Development, Facilities, Culinary, and Hospitality teams, to understand, develop, and align goals.
Monitor the quality, consistency, and financial activities of Spaceport transportation and related operations; establish and enforce standards, inspect and routinely walk areas of responsibility, drive revenue, and improve operating costs.
Train staff in customer service, anticipating guest and employee needs, problem resolution, and safety practices; create and maintain in-person and online training materials and ensure staff complete mandatory company training.
Enforce proper safety practices and support high-volume, complex multidisciplinary operations.
Monitor and motivate staff, hire and develop talent, and handle scheduling and payroll.