Operations Supervisor, Managed Transportation

CEVA Supply Chain•Green Bay, WI

About The Position

The Supervisor, MT Operations is a leadership role responsible for driving teammate productivity and ensuring successful execution of account plans. The role collaborates with Customer Strategy and Engagement Advisors on continuous improvement initiatives for customer-facing operations and internal efficiency. The Supervisor manages daily operations, supports team development, and maintains relationships with internal stakeholders, external customers, and vendors. The position oversees account-plan execution, team performance, customer reporting and issue resolution, and compliance with commercial agreements, SOPs, KPIs, and Statements of Work. It also supports customer-specific improvements, resource planning, new-business onboarding, and operational initiatives such as projects, QBRs, and MBRs. The role requires a high school diploma. A bachelor's degree in Business or Supply Chain Management is preferred, as is at least two years of supervisory experience, ideally in logistics or transportation. The position includes physical and cognitive requirements, including the ability to sit, walk, or stand for the duration of the shift and lift or carry items up to 50 pounds.

Requirements

High school diploma required.
Ability to follow policies and procedures.
Ability to read, write, and interpret information.
Ability to add, subtract, multiply, and divide.
Ability to use hands to finger, handle, or feel.
Ability to sit, walk, or stand for the duration of the shift.
Must possess visual acuity to perform essential job functions.
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
Ability to lift or carry items up to 50 pounds.

Nice To Haves

Bachelor's degree in Business or Supply Chain Management preferred.
Minimum of two years of supervisory experience preferred, ideally in logistics or transportation.

Responsibilities

Manage day-to-day operations and execute account plans.
Support, coach, and mentor teammates to drive productivity and performance.
Align with Customer Strategy and Engagement Advisors to lead continuous improvement initiatives.
Understand and execute commercial agreements and ensure SOP compliance.
Monitor KPIs and ensure compliance with Statements of Work (SOW).
Ensure creation and maintenance of work instructions.
Provide tactical operational reporting to customers.
Identify process improvements and cost-saving opportunities using QDM methodologies.
Collaborate with customers on daily execution tasks and issue resolution.
Partner with Shared Services and Strategy teams to execute customer-specific improvements.
Lead and support initiatives such as projects, QBRs, and MBRs.
Engage with Shared Services to meet customer expectations and maintain service levels.
Oversee team member training, onboarding, performance management, and succession planning.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Manage resource planning and team productivity.
Execute staffing plans for new business onboarding.
Perform other duties as required.

Benefits

401(k) plan with company match after one year.
Tuition reimbursement program.
Holiday pay and accrued paid time off programs offering Vacation and PTO.
Medical, dental, vision, and voluntary benefits available on day one.
Basic life insurance.
Basic AD&D coverage.
Supplemental Life and Supplemental AD&D.
Short-term and long-term disability coverage for full-time employees after 180 days of service.
Paid parental leave for both moms and dads.
Paid bereavement leave.
Paid jury duty.