Office Supervisor, Managed Operations

Liberty Tax•Clearfield, UT

4d•$16 - $26

About The Position

The Office Supervisor oversees the daily operations of a single Liberty Tax office within the Managed Operations structure. The role leads office staff, ensures compliance with company procedures, supports operational performance, and delivers exceptional customer service. The Office Supervisor serves as a key liaison between the tax office and Regional Leadership. The position is seasonal and non-exempt. This posting is intended to create a candidate pool in the Clearfield, Utah area.

Requirements

Strong leadership and organizational skills.
Ability to multitask and prioritize in a fast-paced environment.
Excellent verbal and written communication skills.
Customer-focused mindset and strong interpersonal skills.
Experience using Microsoft Office Suite and tax preparation software.
Ability to work independently and manage staff performance effectively.
Must have a PTIN or be eligible to receive one.
High school diploma or equivalent required.
Minimum of 1–2 years of office management or supervisory experience.
Must be able to work evenings and weekends during peak season.

Nice To Haves

Minimum of 3 years of previous tax preparation experience is preferred.
Associate’s degree or higher preferred.
Prior tax preparation or financial services experience is a plus.

Responsibilities

Manage the office’s day-to-day operations, workflow, and professional environment.
Oversee staffing, scheduling, and supervision of Tax Preparers and administrative personnel.
Monitor and report office performance metrics and address operational issues.
Ensure exceptional client service throughout tax season and resolve client concerns promptly and professionally.
Maintain a clean, welcoming office environment.
Ensure adherence to company policies and procedures and applicable federal, state, and local regulations.
Monitor tax return preparation accuracy and assist staff with technical or compliance-related questions.
Lead recruitment and onboarding of seasonal staff.
Train, coach, and provide performance feedback to office employees while fostering a collaborative, high-performing team.
Execute local marketing strategies and participate in outreach to attract clients, increase office visibility, and build brand awareness.
Complete and submit daily operational reports.
Maintain organized and accurate client files, employee schedules, and performance documentation.